Planning

AI in Customer Service and Central Control

YORKSHIRE WATER SERVICES

  • Contract Timeline

    Publication Date

    23rd May 2025 16:01:43 PM

    Planning Deadline

    6th June 2025 22:59:59 PM   Expired

  • Contract Summary

    As part of a wider digital transformation agenda, Yorkshire Water is exploring the role that Artificial Intelligence (AI) technologies could play in enhancing operations and improving efficiencies. This exploratory initiative is initially focused on two high-impact domains: • Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions. • Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection. This RFI forms the first step in identifying the range of AI-enabled capabilities currently available in the market. This is seeking to cover both off-the-shelf software solutions and build services for bespoke AI solutions.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-0524ba

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    CPV Division(s)

  • Awarding Authority

    YORKSHIRE WATER SERVICES

    Buyer Name

    Matt Bamforth

    Buyer Email

    matt.bamforth@yorkshirewater.co.uk

    Buyer Phone

    Buyer Address

    Western House

    Bradford

    BD6 2SZ

    United Kingdom