Notice Information
Notice Title
NIBE & Heat Pump Service and Maintenance Contract
Notice Description
The Contractor must provide: * Planned Preventative Maintenance (PPM): Full annual servicing of all NIBE and Heat Pump systems according to manufacturer specifications and industry best practices. * Reactive Maintenance: Emergency and non-emergency repairs, faults diagnosis, and first-time fix focus, within defined SLAs. * Parts and Materials Management: Supply and fit genuine or approved replacement parts with warranty. * Asset Management and Reporting: Maintain an up-to-date asset register including maintenance history, service outcomes, and lifecycle condition grading. * Resident Engagement: High standard of resident communication and support, including pre-appointment notifications and satisfaction follow-ups.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0524be
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/027031-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK1 - Pipeline Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Using pre-Procurement Act commercial tool
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
42 - Industrial machinery
50 - Repair and maintenance services
-
- CPV Codes
42511110 - Heat pumps
50000000 - Repair and maintenance services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 May 20259 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 28 Aug 2025 - 29 Aug 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON & QUADRANT HOUSING TRUST
- Contact Name
- Morris Williams
- Contact Email
- morriswilliams@lqgroup.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E15 4PN
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- TLD North West (England), TLH East (England), TLI London, TLJ South East (England)
-
- Local Authority
- Newham
- Electoral Ward
- Stratford
- Westminster Constituency
- Stratford and Bow
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/027031-2025
23rd May 2025 - Pipeline notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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