Award

DDaT25227 - Helpscout Subscription

UK RESEARCH AND INNOVATION

This public procurement record has 1 release in its history.

Award

28 May 2025 at 13:07

UK7 - Contract Details Notice
Summary of the contracting process

UK Research and Innovation has successfully completed a procurement process for the provision of a Helpscout Subscription, formally detailed under the contract title "DDaT25227 - Helpscout Subscription". The procurement falls within the Software package and information systems category, with Swindon, United Kingdom, as the primary location. The contract, valued at $15,955.20 USD, commenced on 2nd May 2025 and is scheduled to conclude on 1st May 2026. This procurement was conducted directly without competitive bidding due to technical reasons and a lack of competition, adhering to legal stipulations under UKPGA 2023/54. The process has transitioned through the award stage, with Help Scout PBC identified as the supplier.

Although this specific tender is complete, similar opportunities can arise offering substantial growth potential for software and information systems providers capable of fulfilling niche technological requirements. Businesses that have a strong portfolio in proprietary software solutions and a track record of tailored service provision, particularly in sectors where specific technical acumen is crucial, are well-suited to participate in similar procurements with UK Research and Innovation or similar entities. Additionally, understanding procurement methods like direct awards can help firms strategically position themselves within the marketplace and explore direct opportunities without competition.

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Notice Information

Notice Title

DDaT25227 - Helpscout Subscription

Notice Description

***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded without competition due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required. UK Research and Innovation had a requirement for the provision of a Helpscout Subscription,

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0527fa
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028123-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£15,955 Under £100K

Notice Dates

Publication Date
28 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 May 20259 months ago
Contract Period
1 May 2025 - 1 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK RESEARCH AND INNOVATION
Additional Buyers

UK SHARED BUSINESS SERVICES LTD

Contact Name
Not specified
Contact Email
commercial@ukri.org, ddatprocurement@uksbs.co.uk
Contact Phone
Not specified

Buyer Location

Locality
SWINDON
Postcode
SN2 1FL
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

HELP SCOUT PBC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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