Planning

CWC24118MW - Digital Solutions to Support Unpaid Carers

WOLVERHAMPTON CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

28 May 2025 at 15:13

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wolverhampton City Council is in the planning stage of a procurement process for digital solutions to support unpaid carers. The Council is conducting Preliminary Market Engagement (PME) to evaluate potential solutions for a carers digital portal. This procurement falls under the industry category of software package and information systems and is intended to support carers in Wolverhampton, UK. Potential suppliers are invited to provide input on available solutions up to 18th June 2025. The engagement aims to enhance the support offered through a 24/7 online portal that will assist carers by improving access to information, guidance, and self-management resources. The contract is anticipated to begin on 5th January 2026 and conclude on 4th January 2030.

This tender represents an opportunity for businesses specialising in digital solutions and information systems, particularly those experienced in developing user-centric online platforms. Companies that can offer innovative, scalable solutions are well-suited to compete, as the Council seeks to improve early intervention and reduce reliance on statutory provisions. Businesses positioned to collect and analyse demographic data will also find potential in providing solutions that meet the Council’s requirements for data-driven insights. Participating in this engagement could help businesses expand connections within the public sector and demonstrate expertise in creating accessible digital platforms that cater to societal needs.

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Notice Information

Notice Title

CWC24118MW - Digital Solutions to Support Unpaid Carers

Notice Description

Wolverhampton City Council is conducting a Preliminary Market Engagement (PME) is to seek input from potential suppliers within the market, to establish the type of solution and functionality that is available for a carers digital portal. Wolverhampton City Council has an established Carer Support offer which has been available for over twenty years. Recently this has become an all-age offer supporting young carers and parent carers. The carers portal will be an online offer which will be available to carers 24/7 throughout the journey of their caring role. We are aware there are a large proportion of people who do not identify as a carer, we envisage the portal will support with that identification and will provide relevant up to date information to support families in a preventative manner. Any proposed solution should offer the following support: Increase the identification recognition and early interventions for unpaid Carers Delay and reduce the need to access high-cost statutory provision Improve accessibility to information, advice and guidance, improve links and signposting to services that are already available nationally, regionally and in the four Black Country LA areas. Support carers to access self-help and self-management support to reduce the need for carer crisis interventions. Include access to carers 'self-assessment' focused on individualised outcomes The solution should have the capacity to collect and produce relative data regarding demographics, ethnicity, age range as well as information such as when and where the portal is accessed. If you would like to participate in the Preliminary Market Engagement please complete and submit the questionnaire available on the Council's website Opportunities - www.wolverhamptontenders.com. The engagement period ends on Wednesday 18th June 2025 at 12:00 pm (noon).

Planning Information

Wolverhampton City Council is conducting a Preliminary Market Engagement (PME) is to seek input from potential suppliers within the market, to establish the type of solution and functionality that is available for a carers digital portal. Wolverhampton City Council has an established Carer Support offer which has been available for over twenty years. Recently this has become an all-age offer supporting young carers and parent carers. The carers portal will be an online offer which will be available to carers 24/7 throughout the journey of their caring role. We are aware there are a large proportion of people who do not identify as a carer, we envisage the portal will support with that identification and will provide relevant up to date information to support families in a preventative manner. Any proposed solution should offer the following support: Increase the identification recognition and early interventions for unpaid Carers Delay and reduce the need to access high-cost statutory provision Improve accessibility to information, advice and guidance, improve links and signposting to services that are already available nationally, regionally and in the four Black Country LA areas. Support carers to access self-help and self-management support to reduce the need for carer crisis interventions. Include access to carers ‘self-assessment’ focused on individualised outcomes The solution should have the capacity to collect and produce relative data regarding demographics, ethnicity, age range as well as information such as when and where the portal is accessed. If you would like to participate in the Preliminary Market Engagement please complete and submit the questionnaire available on the Council’s website Opportunities - www.wolverhamptontenders.com. The engagement period ends on Wednesday 18th June 2025 at 12:00 pm (noon).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052848
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028231-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
18 Jun 2025Expired
Award Date
Not specified
Contract Period
5 Jan 2026 - 4 Jan 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WOLVERHAMPTON CITY COUNCIL
Contact Name
Miss Sheena Douglas
Contact Email
sheena.douglas@wolverhampton.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1RL
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
Not specified
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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