Notice Information
Notice Title
T118 - Voice of the Customer
Notice Description
NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05293a
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028615-2025
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £175,200 £100K-£500K
- Lots Value
- £175,200 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 May 20258 months ago
- Submission Deadline
- 12 Jun 2025Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 18 Jun 2025 - 18 Jun 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NI WATER
- Contact Name
- Not specified
- Contact Email
- sourcing@nitwater.com
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT14 6TE
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- Not specified
-
- Local Authority
- Belfast
- Electoral Ward
- Chichester Park
- Westminster Constituency
- Belfast North
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/028615-2025
29th May 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-05293a-2025-05-29T17:42:35+01:00",
"date": "2025-05-29T17:42:35+01:00",
"ocid": "ocds-h6vhtk-05293a",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PCZH-7295-JJTZ",
"name": "NI Water",
"identifier": {
"scheme": "GB-PPON",
"id": "PCZH-7295-JJTZ"
},
"address": {
"streetAddress": "Westland House",
"locality": "Belfast",
"postalCode": "BT14 6TE",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKN06"
},
"contactPoint": {
"email": "sourcing@nitwater.com"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
},
{
"scheme": "UK_CA_DEVOLVED_REGULATIONS",
"id": "GB-NIR",
"description": "Northern Irish devolved regulations apply"
}
]
}
}
],
"buyer": {
"id": "GB-PPON-PCZH-7295-JJTZ",
"name": "NI Water"
},
"tender": {
"id": "ocds-h6vhtk-05293a",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "T118 - Voice of the Customer",
"description": "NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.",
"status": "active",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"relatedLot": "1"
}
],
"value": {
"amountGross": 175200,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Below threshold - open competition",
"mainProcurementCategory": "services",
"aboveThreshold": false,
"submissionMethodDetails": "https://etendersni.gov.uk",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed"
},
"tenderPeriod": {
"endDate": "2025-06-12T23:59:59+01:00"
},
"lots": [
{
"id": "1",
"status": "active",
"value": {
"amountGross": 175200,
"currency": "GBP"
},
"contractPeriod": {
"startDate": "2025-06-19T00:00:00+01:00",
"endDate": "2027-06-18T23:59:59+01:00",
"maxExtentDate": "2031-06-18T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "4 potential extensions of 12 months"
},
"awardCriteria": {
"description": "Award criteria is based on technical and financial"
}
}
],
"documents": [
{
"id": "028615-2025",
"documentType": "tenderNotice",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/028615-2025",
"datePublished": "2025-05-29T17:42:35+01:00",
"format": "text/html"
}
]
},
"language": "en"
}