Telephony Managed Service Contract

MARITIME AND COASTGUARD AGENCY

There is 1 contract in this contracting process.

Summary of the contracting process

The Maritime and Coastguard Agency, a central public authority in the UK, has announced a procurement process for a "Telephony Managed Service Contract." This initiative focuses on enhancing the telephony capabilities that support both HM Coastguard, corporate users, and three contact centres. The project falls under the "IT services: consulting, software development, Internet and support" industry category and is located in Southampton, United Kingdom (Region UKJ32). Currently in the planning stage, the process is slated to progress with future notices expected by 30th September 2025. The contract is planned to commence on 1st October 2026, with an end date projected for 30th September 2029, and holds an estimated value of £2.4 million gross.

This tender offers substantial growth opportunities for businesses specialising in IT services and solutions, particularly those providing telephony and communication support. Given the emphasis on managed service provision for telephony systems, companies with expertise in these areas are well-positioned to compete. Additionally, the procurement process accommodates SMEs, making it an opportune prospect for small to medium-sized enterprises aiming to expand their portfolios by securing long-term government contracts. The substantial contract value and multi-year commitment present a significant opportunity for sustained business development.

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Planning

Telephony Managed Service Contract

MARITIME AND COASTGUARD AGENCY

Contract Timeline

Publication Date

4th June 2025 15:41:20 PM
Contract Summary

The telephony platform underpins the MCA’s telephony capability as a whole directly provisioning HM Coastguard, corporate users and three contact centres.
Contract Details

Open Contracting ID

ocds-h6vhtk-054312

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

MARITIME AND COASTGUARD AGENCY

Buyer Name

Buyer Email

Contracts@mcga.gov.uk

Buyer Phone

Buyer Address

105 Commercial Road

Southampton

SO15 1EG

United Kingdom

View contract on Find a Tender Service

Telephony Managed Service Contract

MARITIME AND COASTGUARD AGENCY

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority