Planning

Telephony Managed Service Contract

MARITIME AND COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Planning

04 Jun 2025 at 15:41

Summary of the contracting process

The Maritime and Coastguard Agency, a central public authority in the UK, has announced a procurement process for a "Telephony Managed Service Contract." This initiative focuses on enhancing the telephony capabilities that support both HM Coastguard, corporate users, and three contact centres. The project falls under the "IT services: consulting, software development, Internet and support" industry category and is located in Southampton, United Kingdom (Region UKJ32). Currently in the planning stage, the process is slated to progress with future notices expected by 30th September 2025. The contract is planned to commence on 1st October 2026, with an end date projected for 30th September 2029, and holds an estimated value of £2.4 million gross.

This tender offers substantial growth opportunities for businesses specialising in IT services and solutions, particularly those providing telephony and communication support. Given the emphasis on managed service provision for telephony systems, companies with expertise in these areas are well-positioned to compete. Additionally, the procurement process accommodates SMEs, making it an opportune prospect for small to medium-sized enterprises aiming to expand their portfolios by securing long-term government contracts. The substantial contract value and multi-year commitment present a significant opportunity for sustained business development.

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Notice Title

Telephony Managed Service Contract

Notice Description

The telephony platform underpins the MCA's telephony capability as a whole directly provisioning HM Coastguard, corporate users and three contact centres.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054312
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030025-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
30 Sep 2025Expired
Award Date
Not specified
Contract Period
30 Sep 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MARITIME AND COASTGUARD AGENCY
Contact Name
Not specified
Contact Email
contracts@mcga.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified

Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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