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National Out Of Hours Systems

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

This public procurement record has 2 releases in its history.

Award

26 Jun 2025 at 17:10

Award Notice
Award

05 Jun 2025 at 14:14

Award Notice
Summary of the contracting process

The procurement process for the "National Out Of Hours Systems" was orchestrated by The Common Services Agency, more commonly known as NHS National Services Scotland (NSS), and falls under the IT services industry category. This procurement aimed to consolidate multiple NHS Board contracts into a single national contract to streamline out-of-hours services and savings over a five-year period. Situated in Scotland, the procurement was at the award stage, with the contract being signed on 2nd June 2025 for a total of £15,158,695 GBP. Despite being initially planned to go through an award procedure without prior publication due to technical necessity, the contract was successfully awarded to Advanced Health and Care Limited following negotiation without a published contract notice.

This tender provides significant business growth opportunities, particularly for companies specialising in IT services that offer consulting, software development, and integration solutions tailored for health services. The need for services that seamlessly integrate with existing GP IT systems, NHS 24, and emergency care summaries presents a unique opportunity for businesses that can offer bespoke medical software development services. Additionally, firms that have strong backgrounds in health-specific programming and consultancy are well-suited to compete for similar future contracts, as no viable alternatives to the integrated Adastra software currently exist within the market.

How relevant is this notice?

Notice Information

Notice Title

National Out Of Hours Systems

Notice Description

The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.

Lot Information

Lot 1

There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015. Additional information: NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.

Procurement Information

NSS intends to award this contract according to Regulation 33.(1)(b)(ii) where the services can only be supplied by a particular economic operator because competition is absent for technical reasons and no reasonable alternative or substitute exists.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0543ae
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035547-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72210000 - Programming services of packaged software products

72212180 - Medical software development services

72227000 - Software integration consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£15,158,695 £10M-£100M

Notice Dates

Publication Date
26 Jun 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Jun 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Active, Unsuccessful
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Advanced Health and Care Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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