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ITT - Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

Energy Saving Trust Ltd

This public procurement record has 3 releases in its history.

Award

14 Jul 2026 at 15:23

Award Notice
Tender

21 Jul 2025 at 12:14

Tender Notice
Planning

09 Jun 2025 at 11:51

Planning Notice
Summary of the contracting process

The Energy Saving Trust Ltd is procuring a contract for operating and managing five Home Energy Scotland advice centres, each fulfilled through distinct geographical lots across Scotland. The aim is to provide free, expert, and impartial advice on affordable warmth, sustainable energy, and low-carbon lifestyles to householders. The procurement falls under the "services" category with a focus on call centres, energy-efficiency consultancy services, and energy-management services. This tender follows an open procurement method with an estimated total value of GBP 12 million over two years up to March 2028, with the option for two additional one-year extensions. The contracts are expected to begin on 1 April 2026, covering regions such as the Highlands and Islands, North East, South East, South West, and Strathclyde and Central Scotland. Notably, the buying organisation, Energy Saving Trust, is acting on behalf of the Scottish Government with an emphasis on environmental protection, as indicated by its classification under the COFOG scheme.

This tender presents a significant opportunity for businesses in the energy consultancy and call centre industries to expand their services across key regions in Scotland. Companies that specialise in energy efficiency, renewable energy solutions, or have experience in managing large-scale advisory service operations would be well-suited to compete. Given the requirement that centres deliver on agreed key performance indicators, particularly in low-income communities, businesses with robust local networks and outreach capabilities would benefit greatly. The outlined evaluation criteria focus heavily on technical quality, sustainability, and net zero objectives, underscoring the importance of companies with strong credentials in these areas. The open procedure allows for competitive bidding, providing a fair platform for both small and medium enterprises (SMEs) and larger organisations to partake, although no company can win more than two lots to ensure diversity and access within the marketplace.

How relevant is this notice?

Notice Information

Notice Title

ITT - Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

Notice Description

Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth, sustainable energy and low carbon lifestyles. This opportunity is being procured under five geographical lots. The Specification at Section 2 includes specific details of the technical requirements to be provided under each lot.

Lot Information

Home Energy Scotland Highlands and Islands

Energy Saving Trust wishes to appoint a contractor to operate and manage The Highlands and Islands HES advice centre (Lot 1) from 1st April 2026. Local Authority areas covered under HES Highlands and Islands: Argyll and Bute Highland Na h-Eileanan Siar Orkney Islands Shetland Islands We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.1 million (excl VAT) per year of this budget is attributable to the Highlands and Islands Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.

Renewal: Potential for two further one-year extensions.

Home Energy Scotland North East

Energy Saving Trust wishes to appoint a contractor to operate and manage The North East HES advice centre (Lot 2) from 1st April 2026. Local Authority areas covered under HES North East: Aberdeen City Aberdeenshire Angus Dundee City Moray Perth and Kinross We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.2 million (excl VAT) per year of this budget is attributable to the North East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.

Renewal: Potential for two further one-year extensions.

Local Authority areas covered under HES South East

Energy Saving Trust wishes to appoint a contractor to operate and manage The South East HES advice centre (Lot 3) from 1st April 2026. Local Authority areas covered under HES South East: East Lothian Edinburgh, City of Fife Midlothian Scottish Borders West Lothian We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.3 million (excl VAT) per year of this budget is attributable to the South East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.

Renewal: Potential for two further one-year extensions.

Home Energy Scotland South West

Energy Saving Trust wishes to appoint a contractor to operate and manage The South West HES advice centre (Lot 4) from 1st April 2026. Local Authority areas covered under HES South West: Dumfries and Galloway East Ayrshire North Ayrshire South Ayrshire We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 0.8 million (excl VAT) per year of this budget is attributable to the South West Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.

Renewal: Potential for two further one-year extensions.

Home Energy Scotland Strathclyde and Central

Energy Saving Trust wishes to appoint a contractor to operate and manage The Strathclyde and Central HES advice centre (Lot 5) from 1st April 2026. Home Energy Scotland Strathclyde and Central: Clackmannanshire East Dunbartonshire East Renfrewshire Falkirk Glasgow City Inverclyde North Lanarkshire Renfrewshire South Lanarkshire Stirling West Dunbartonshire We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.8 million (excl VAT) per year of this budget is attributable to the Strathclyde and Central. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is available in the attached documents.

Renewal: Potential for two further one-year extensions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05452a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066318-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

71314200 - Energy-management services

71314300 - Energy-efficiency consultancy services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
£5,216,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£5,216,000 £1M-£10M

Notice Dates

Publication Date
14 Jul 20261 months ago
Submission Deadline
12 Sep 2025Expired
Future Notice Date
21 Jul 2025Expired
Award Date
16 Dec 20258 months ago
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Energy Saving Trust Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EH2 1DF
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM Scotland, TLM6 Highlands and Islands, TLM7 Eastern Scotland, TLM8 West Central Scotland, TLM9 Southern Scotland
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
5
Supplier Names

Changeworks

Changeworks Resources for Life

Energy Agency

Scarf

The Wise Group

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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