Award

Contract for Print and Digital Delivery Fulfilment Services

GATESHEAD BOROUGH COUNCIL

This public procurement record has 7 releases in its history.

Award

10 Dec 2025 at 14:35

Award

26 Nov 2025 at 15:01

TenderCancellation

26 Nov 2025 at 14:47

Award

14 Oct 2025 at 13:09

Tender

11 Aug 2025 at 12:44

PlanningUpdate

17 Jun 2025 at 09:54

Planning

16 Jun 2025 at 13:03

Summary of the contracting process

Gateshead Borough Council has completed the procurement process for a contract titled "Contract for Print and Digital Delivery Fulfilment Services," targeting the postal and telecommunications services industry. The contract involves a mailing fulfilment service to print and digitally deliver Revenues, Benefits, Financial Assessments, Direct Payments, Housing, and Exchequers documents. Located in Gateshead, UKC region, this tender process used an open procurement method. The process has now reached the award stage, with the contract awarded to CRITIQOM LIMITED. The contract was signed on 10th December 2025, with a planned period from 10th December 2025 to 6th December 2028, plus the option for two 12-month extensions, totaling a maximum potential period ending 6th December 2030.

This procurement offers substantial growth opportunities for businesses involved in postal and digital delivery services, particularly large-scale organisations capable of handling complex documentation and delivery tasks within specified timelines. Businesses that excel in efficiency and accuracy in mailing system automation, and that can support large-scale digital and print operations, are well-suited to compete in such procurement processes. The contract’s significant value and long-term potential through extensions make it an attractive venture for businesses looking to expand their public sector portfolios.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Contract for Print and Digital Delivery Fulfilment Services

Notice Description

Contract to provide a mailing fulfilment service for the printing and digital delivery of its Revenues, Benefits, Financial Assessments, Direct Payments, Housing and Exchequers documents.

Planning Information

Gateshead Council is undertaking a market engagement exercise to establish the level of interest in this opportunity, to gather information and improve our understanding of the market. Interested Contractors are invited to complete a market engagement questionnaire which can be accessed via the Open e-tendering system: https://www.open-uk.org/opportunities/overview/public/6c9b7a0c-8f19-43ca-9305-bc6e3f7be638

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05494f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081562-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
£1,500,000 £1M-£10M
Awards Value
£1,500,000 £1M-£10M
Contracts Value
£1,500,000 £1M-£10M

Notice Dates

Publication Date
10 Dec 20252 months ago
Submission Deadline
15 Sep 2025Expired
Future Notice Date
27 Jun 2025Expired
Award Date
13 Oct 20254 months ago
Contract Period
10 Dec 2025 - 6 Dec 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active, Cancelled

Contracting Authority (Buyer)

Main Buyer
GATESHEAD BOROUGH COUNCIL
Additional Buyers

MISSING

Contact Name
Not specified
Contact Email
procurement@gateshead.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
GATESHEAD
Postcode
NE8 1HH
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)

Local Authority
Gateshead
Electoral Ward
Bridges
Westminster Constituency
Gateshead Central and Whickham

Supplier Information

Number of Suppliers
2
Supplier Names

CRITIQOM

OPUS TRUST MARKETING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05494f-2025-12-10T14:35:08Z",
    "date": "2025-12-10T14:35:08Z",
    "ocid": "ocds-h6vhtk-05494f",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PPGY-1151-NJQN",
            "name": "Gateshead Borough Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PPGY-1151-NJQN"
            },
            "address": {
                "streetAddress": "Civic Centre, Regent Terrace",
                "locality": "Gateshead",
                "postalCode": "NE8 1HH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
            },
            "contactPoint": {
                "email": "procurement@gateshead.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-03829462",
            "name": "OPUS TRUST MARKETING LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03829462"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PRDQ-8728-BYPN"
                }
            ],
            "address": {
                "streetAddress": "133 Scudamore Road",
                "locality": "Leicester",
                "postalCode": "LE3 1UQ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF21"
            },
            "contactPoint": {
                "email": "bidteam@adaresec.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.adaresec.com",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-UKPRN-10002639",
            "name": "Gateshead Borough Council",
            "identifier": {
                "scheme": "GB-UKPRN",
                "id": "10002639"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PPGY-1151-NJQN"
                }
            ],
            "address": {
                "streetAddress": "Civic Centre, Regent Terrace",
                "locality": "Gateshead",
                "postalCode": "NE8 1HH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
            },
            "contactPoint": {
                "email": "procurement@gateshead.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gateshead.gov.uk/article/31230/Learning-and-Skills",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-SC160484",
            "name": "CRITIQOM LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "SC160484"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PMDV-1445-NQRL"
                }
            ],
            "address": {
                "streetAddress": "Document House",
                "locality": "Strathclyde Business Park",
                "postalCode": "ML4 3NJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKM84"
            },
            "contactPoint": {
                "email": "bidteam@adaresec.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.mailmetrics.com",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-UKPRN-10002639",
        "name": "Gateshead Borough Council"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Gateshead Council is undertaking a market engagement exercise to establish the level of interest in this opportunity, to gather information and improve our understanding of the market. Interested Contractors are invited to complete a market engagement questionnaire which can be accessed via the Open e-tendering system: https://www.open-uk.org/opportunities/overview/public/6c9b7a0c-8f19-43ca-9305-bc6e3f7be638",
                "dueDate": "2025-06-27T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "032615-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/032615-2025",
                "datePublished": "2025-06-16T14:03:16+01:00",
                "format": "text/html"
            },
            {
                "id": "032843-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/032843-2025",
                "datePublished": "2025-06-17T10:54:30+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "OPEN20251053",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Contract for Print and Digital Delivery Fulfilment Services",
        "description": "Contract to provide a mailing fulfilment service for the printing and digital delivery of its Revenues, Benefits, Financial Assessments, Direct Payments, Housing and Exchequers documents.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "64000000",
                        "description": "Postal and telecommunications services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 1800000,
            "amount": 1500000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2025-10-13T00:00:00+01:00",
                    "endDate": "2028-10-12T23:59:59+01:00",
                    "maxExtentDate": "2030-10-12T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "complete",
                "value": {
                    "amountGross": 1800000,
                    "amount": 1500000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Value for Money",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality Award Questions",
                            "numbers": [
                                {
                                    "number": 45,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "renewal": {
                    "description": "2x Optional 12-month Extensions"
                }
            }
        ],
        "status": "complete",
        "amendments": [
            {
                "id": "032843-2025",
                "description": "Link to opportunity registration updated"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "aboveThreshold": true,
        "submissionMethodDetails": "https://www.open-uk.org/opportunities",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-09-15T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-09-05T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-10-10T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "047641-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/047641-2025",
                "datePublished": "2025-08-11T13:44:53+01:00",
                "format": "text/html"
            },
            {
                "id": "077324-2025",
                "documentType": "tenderCancellationNotice",
                "noticeType": "UK12",
                "description": "Procurement termination notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/077324-2025",
                "datePublished": "2025-11-26T14:47:21Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 5,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 5,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "date": "2025-10-14T00:00:00+01:00",
            "value": {
                "amountGross": 1800000,
                "amount": 1500000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-03829462",
                    "name": "OPUS TRUST MARKETING LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "64000000",
                            "description": "Postal and telecommunications services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKC",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKD",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKE",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKG",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKH",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKI",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKJ",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2025-10-23T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2025-12-07T00:00:00Z",
                "endDate": "2028-12-06T23:59:59Z",
                "maxExtentDate": "2030-12-06T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "2x 12-month optional extensions"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "065209-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/065209-2025",
                    "datePublished": "2025-10-14T14:09:57+01:00",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-10-14T00:00:00+01:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-10-24T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "2",
            "status": "active",
            "date": "2025-10-14T00:00:00+01:00",
            "value": {
                "amountGross": 1800000,
                "amount": 1500000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-SC160484",
                    "name": "CRITIQOM LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "64000000",
                            "description": "Postal and telecommunications services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKC",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKC",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2025-12-08T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2025-12-09T00:00:00Z",
                "endDate": "2028-12-06T23:59:59Z",
                "maxExtentDate": "2030-12-06T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "2x 12-month optional extensions"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "077340-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/077340-2025",
                    "datePublished": "2025-11-26T15:01:25Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-10-14T00:00:00+01:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-12-09T23:59:59Z",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "cancelled",
            "statusDetails": "Incorrect supplier details used in Contract Award Notice due to multiple branches within the successful supplier organisation.",
            "finalStatusDate": "2025-11-26T00:00:00Z"
        },
        {
            "id": "2",
            "awardID": "2",
            "status": "active",
            "period": {
                "startDate": "2025-12-10T00:00:00Z",
                "endDate": "2028-12-06T23:59:59Z",
                "maxExtentDate": "2030-12-06T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "2x 12-month optional extensions"
            },
            "value": {
                "amountGross": 1800000,
                "amount": 1500000,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2025-12-10T00:00:00Z",
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "1",
                    "description": "At annual billing, documents processed and passed for delivery within 7 calendar days of receiving the Council's data"
                },
                {
                    "id": "2",
                    "title": "2",
                    "description": "For daily billing, documents processed and dispatched on the same day providing the Council's data was uploaded by 10am"
                },
                {
                    "id": "3",
                    "title": "3",
                    "description": "Accuracy of automated merging process"
                }
            ],
            "documents": [
                {
                    "id": "081562-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/081562-2025",
                    "datePublished": "2025-12-10T14:35:08Z",
                    "format": "text/html"
                }
            ]
        }
    ]
}