Notice Information
Notice Title
EOL AI Customer Chat Bot
Notice Description
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Lot Information
Lot 1
Renewal: The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-055069
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/010713-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48445000 - Customer Relation Management software package
48481000 - Sales or marketing software package
Notice Value(s)
- Tender Value
- £230,000 £100K-£500K
- Lots Value
- £230,000 £100K-£500K
- Awards Value
- £168,990 £100K-£500K
- Contracts Value
- £168,990 £100K-£500K
Notice Dates
- Publication Date
- 5 Feb 20262 weeks ago
- Submission Deadline
- 15 Jul 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 11 Aug 20256 months ago
- Contract Period
- 17 Nov 2025 - 30 Apr 2026 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRITISH COUNCIL
- Contact Name
- Aung Thein
- Contact Email
- aung.thein@britishcouncil.org
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JQ
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Newham
- Electoral Ward
- Stratford Olympic Park
- Westminster Constituency
- Stratford and Bow
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/010713-2026
5th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/048553-2025
13th August 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/033868-2025
19th June 2025 - Tender notice on Find a Tender -
https://tap.tcsapps.com/tap2/#/bc-supplier-registration
All information and documents relevant to this opportunity can be found on our e-tender portal
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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