Planning

Payment Exception Service

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 2 releases in its history.

Planning

08 Aug 2025 at 15:29

UK1 - Pipeline Notice
Planning

20 Jun 2025 at 13:53

UK3 - Planned Procurement Notice
Summary of the contracting process

The Department for Work & Pensions (DWP) is planning a procurement process for the "Payment Exception Service", which falls under the financial and insurance services category. This procurement seeks to provide an alternate payment method for customers who do not possess transactional accounts, ensuring they receive their entitled payments. The service is intended to cover Great Britain and Northern Ireland, with a deadline for tender submissions expected in early to mid-September 2025. The planning stage for this competitive flexible procedure is ongoing, with communication scheduled for publication by the end of July 2025. The contract is planned to commence on 13th July 2026 and conclude on 12th July 2029, with options for renewal to ensure service continuity.

This tender presents a significant opportunity for businesses in the financial services industry, especially those with expertise in cash handling and payment solutions, to collaborate with a central government authority. The procurement is well-suited for small and medium-sized enterprises due to its competitive nature and the potential for a comprehensive geographic implementation. Successful bidders must demonstrate robust legal, financial, and technical capacities to address the needs of the DWP and ensure the payment system is accessible across diverse locations. This initiative not only provides direct business opportunities but also plays a crucial role in enhancing financial inclusion for customers without standard banking facilities.

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How relevant is this notice?

Notice Information

Notice Title

Payment Exception Service

Notice Description

Payment Exception Project is a cash-out service required to fulfil the Secretary of State obligation to ensure payment of entitlement to customers who do not have a transactional account (bank, building society, credit union). The service supports unbanked customers to receive payment of entitlement through an alternate method of payment to that of the BACS payment process, on a date of payment entitlement.

Lot Information

Lot 1

Renewal: Allow the safe transition across to a replacement service and provides payment continuity to customers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055108
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047418-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£15,945,022 £10M-£100M
Lots Value
£15,945,022 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Aug 20257 months ago
Submission Deadline
11 Sep 2025Expired
Future Notice Date
9 Sep 2025Expired
Award Date
Not specified
Contract Period
5 Feb 2026 - 4 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Additional Buyers

DEPARTMENT FOR WORK AND PENSIONS

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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