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Supporting You Worcestershire High Intensity User (HIU) service

NHS Herefordshire and Worcestershire Integrated Care Board (ICB)

This public procurement record has 1 release in its history.

Award

25 Jun 2025 at 14:44

Award Notice
Summary of the contracting process

The procurement process for the "Supporting You Worcestershire High Intensity User (HIU) service" involves a direct award to the British Red Cross (BRC) by the NHS Herefordshire and Worcestershire Integrated Care Board (ICB). Categorised under health services, this procurement is specifically concerned with ensuring the continuity of the HIU service across Worcestershire. The service aims to provide personalised and holistic support, targeting adults over 18 with socio-economic pressures and mental health needs. The procurement is in the Award stage, with the contract initiated in June 2025 and running for 12 months, concluding in May 2026. The process is conducted under the Procurement Act 2023 as a 'below-threshold contract' with a total value of £125,000.

The extension of this contract offers opportunities for businesses in the health and social care sector, particularly those experienced in providing comprehensive and integrated services. Companies skilled in non-clinical, supportive approaches and assertive community outreach may find this tender particularly well-suited to their capabilities. The emphasis on maintaining established partnerships across health, social care, and local services implies an advantageous position for those with pre-existing networks and resources in these areas. This focus can support business growth through enhancing service delivery efficacy and broadening collaboration with local public health agencies.

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Notice Information

Notice Title

Supporting You Worcestershire High Intensity User (HIU) service

Notice Description

This is a Transparency Notice pursuant to the Procurement Act 2023 (Act) to notify the market of a direct award of a contract for the Supporting You Worcestershire High Intensity User (HIU) service for a period of 12 months. The aforementioned contract is a 'below-threshold contract' as defined in section 5 of the Act. The total contract value is PS125,000.00 for the period of 12 months.

Lot Information

Lot 1

This is a short-term award of a 12-month contract to the current provider of the Worcestershire High Intensity User (HIU) service, British Red Cross (BRC). BRC was commissioned in response to the national HIU programme requirements to carry out a 2-year pilot from 2023-2025, which has demonstrated positive outcomes for clients in Worcestershire. HIU service requirements are: * Full time, dedicated HIU roles and programme. * Delivering assertive outreach into people's homes. * Ensuring an offer to adults, over the age of 18. * A focus on A&E attendances and non-elective admissions. * A holistic, non-medical, non-policing approach. * A personalised, coaching approach. * Engagement across the health and social care system and beyond. * Effective partnership with and "step down" to primary care, neighbourhood services, and community assets. Following evaluation, NHS Herefordshire and Worcestershire ICB may consider procuring a longer-term service. The nature of the service means that the Provider Selection Regime regulations do not necessarily apply to this procurement. Rather it is covered by the Procurement Act 2023, and therefore, should a future procurement process take place, it is likely to be a full competitive tender exercise pursuant to the above Act, in order to secure a long-term contract. If this is to take place, the timescale is approximately 12 months from the time of the publication of this Notice in order to take the above steps, meaning that a break in service provision was inevitable unless these steps were taken to avoid it. To ensure continuity of service, it was necessary to direct award to BRC for a further 12 months (from May 2025 to May 2026) to allow the commissioning authority to formulate it's position with regards to the future competitive tendering exercise.

Procurement Information

For the avoidance of doubt, as stated at Section II.1.4 above, this is a Transparency Notice pursuant to the Procurement Act 2023 (Act) to notify the market of a direct award of a contract for the Supporting You Worcestershire High Intensity Use (HIU) service for a period of 12 months. The aforementioned contract is a 'below-threshold contract' as defined in section 5 of the Act. The total contract value is PS125,000 for the period of 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055388
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035120-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£125,000 £100K-£500K

Notice Dates

Publication Date
25 Jun 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jun 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Herefordshire and Worcestershire Integrated Care Board (ICB)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORCESTER
Postcode
WR3 7NS
Postcode Area
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
TLG12 Worcestershire CC
Local Authority
Worcester
Electoral Ward
Claines
Westminster Constituency
Worcester

Supplier Information

Number of Suppliers
1
Supplier Name

British Red Cross

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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