Planning

IT Service Management Software for Karbon Homes

KARBON HOMES

This public procurement record has 2 releases in its history.

PlanningUpdate

11 Jul 2025 at 17:47

UK2 - Preliminary Market Engagement Notice
Planning

03 Jul 2025 at 16:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Karbon Homes, a public undertaking based in Newcastle, United Kingdom, is currently in the planning stage of a procurement process for an IT Service Management (ITSM) software package. This opportunity falls under various industry categories, including system management and IT software packages, and aims to support Karbon Homes' IT service delivery. The procurement process began with a preliminary market engagement notice published on 3 July 2025, and an engagement milestone is scheduled for completion by 29 July 2025. The project is valued at £180,000 and is set to commence on 1 October 2025, with the contract potentially extending to 30 September 2031.

This tender represents a significant opportunity for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) focused on IT solutions, particularly those specialising in system and content management, as well as contact management software. Given the value of the contract and the nature of the industry's competitive landscape, businesses with robust capabilities in innovative software solutions tailored to meet the dynamic needs of client organisations are well-suited to compete for this contract. Participating in this tender offers the chance to establish a long-term partnership with Karbon Homes and expand market presence in the UK’s public sector.

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Notice Information

Notice Title

IT Service Management Software for Karbon Homes

Notice Description

Karbon Homes require an ITSM tool to support the management and delivery of IT services to meet the current and future needs of the organisation.

Planning Information

To express an interest in this opportunity please download and complete the Karbon PME form by following the link below and searching using the project reference, CA16143. https://suppliers.multiquote.com/Page/Login.aspx Forms should be submitted by the deadline via the Multiquote messaging function.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0558a5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039437-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48333000 - Contact management software package

48517000 - IT software package

48780000 - System, storage and content management software package

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
1 Aug 2025Expired
Award Date
Not specified
Contract Period
30 Sep 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KARBON HOMES
Contact Name
Pippa Ford
Contact Email
pippa.ford@karbonhomes.co.uk
Contact Phone
07736956441

Buyer Location

Locality
NEWCASTLE
Postcode
NE12 8EG
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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