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Provision of Rail Specific Financial and operational back office software

C2C RAILWAY LIMITED

This public procurement record has 4 releases in its history.

ContractAmendment

24 Jul 2026 at 09:41

UK10 - Contract Change Notice
Award

15 Jul 2026 at 12:20

UK7 - Contract Details Notice
Award

08 Jul 2025 at 21:33

UK6 - Contract Award Notice
Award

08 Jul 2025 at 18:08

UK5 - Transparency Notice
Summary of the contracting process

C2C Railway Limited procured rail-specific financial and operational back-office software and associated services. The scope covers retail and operations office functions, accounts, cash reconciliation, hosting for office and accounts systems, operational logging, Bugle, Bugle TOCRM, PWAN, DSFTS and related hosted log and Bugle services. This is a rail transport support service, covering software used for railway retail, operational administration, financial processing, hosting and system records. Delivery is in the United Kingdom, with activity covering areas in England. The requirement supports continuity of the buyer’s systems during its transition to public ownership. It is a single service requirement, and the procurement was identified as suitable for small and medium-sized enterprises.

The procurement is complete and the contract was awarded to TRACSIS Rail Technology & Services on 8 July 2025. It used a direct award under the utilities regime, justified by the need to maintain system continuity during C2C Railway Limited’s transition to public ownership; the stated rationale also cites single-supplier technical reasons. The awarded value was £700,000 excluding VAT, or £810,000 including VAT. The award period runs from 20 July 2025 to 31 July 2026, with a possible extension to 31 July 2027. A contract was signed on 19 July 2025. The active contract period is 20 July 2026 to 19 July 2027, valued at £798,529 excluding VAT or £958,234 including VAT, with one 12-month extension provided for in the contract. Evaluation was not competitive because this was a direct award.

This procurement indicates demand from C2C Railway Limited for integrated rail-sector back-office systems rather than a standalone generic finance package. A credible future competitor would need experience delivering and supporting software across railway retail and operational administration, including accounts, cash reconciliation, operational logs and hosted environments. Relevant capability would include maintaining several connected applications, supporting named railway systems such as Bugle, TOCRM, PWAN and DSFTS, and providing dependable hosting and operational support across the service. Suppliers should be able to demonstrate continuity planning, transition support and the capacity to keep business-critical systems running for a public undertaking. The requirement was identified as suitable for SMEs, so a specialist software or managed-services provider with focused railway technology expertise could be relevant, provided it can cover the full service scope and meet the buyer’s technical continuity needs.

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Notice Information

Notice Title

Provision of Rail Specific Financial and operational back office software

Notice Description

Provision of Financial and Operational back office software which inclusive of the following services Retail and Operations Office Retail and Operations Accounts Retail and Operations Cash Rec Retail and Operations Hosting Office Retail and Operations Hosting Accounts Retail and Operations Log Retail and Operations Bugle Retail and Operations Bugle TOCRM Retail and Operations Hosting PWAN Retail and Operations Hosting Log Retail and Operations Hosting Bugle Retail and Operations Hosting DSFTS

Procurement Information

To ensure continuity of systems during transition to public ownership

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055b87
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070039-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

63711000 - Support services for railway transport

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£700,000 £500K-£1M
Contracts Value
£798,529 £500K-£1M

Notice Dates

Publication Date
24 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Jul 20251 years ago
Contract Period
20 Jul 2026 - 19 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
C2C RAILWAY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3R 6DL
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Billingsgate
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

TRACSIS Rail Technology & Services

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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