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Provision of Integrated Healthcare Services in Norfolk prisons and Liaison and Diversion Service in Norfolk and Suffolk

NHS England

This public procurement record has 5 releases in its history.

TenderUpdate

04 Sep 2026 at 14:42

Tender Notice
TenderUpdate

27 Oct 2025 at 15:45

Tender Notice
Award

27 Oct 2025 at 15:27

Award Notice
TenderUpdate

15 Jul 2025 at 11:25

Tender Notice
Tender

11 Jul 2025 at 10:21

Tender Notice
Summary of the contracting process

NHS England commissioned two integrated health service requirements in Norfolk, with delivery in the county’s prisons and across Norfolk and Suffolk. Lot 1 covered integrated healthcare at HMP Bure, HMP Wayland and HMP Norwich. Lot 2 covered Liaison and Diversion services, supporting people who come into contact with the criminal justice system and need health or rehabilitation support. The procurement was classified as health services, with rehabilitation services also identified for Lot 2. NHS England was the buying organisation. The prison healthcare service was intended for three named establishments, while Liaison and Diversion delivery covered Norfolk and Suffolk. The requirements sit within the Provider Selection Regime for healthcare services rather than the Procurement Act 2023.

The procurement used an open procedure under the Provider Selection Regime. The submission deadline was 21 August 2025 at 3pm. The intended contract period for both lots was 1 April 2026 to 31 March 2032, comprising four years with an option for up to two further years. Lot 1 was valued at £104,861,922 in the lot data, while its contract entry records £104,457,921. Lot 2 was valued at £18,231,918 in the lot data and £18,231,756 in the contract entry. Evaluation was 80% quality and 20% price for each lot, with quality covering service delivery, innovation, value, integration, sustainability, access, health inequalities and social value. Three bids were recorded for Lot 1 and five for Lot 2. The process was subsequently abandoned, and the lots are marked cancelled; the stated reason was confidential legal advice and material changes in the commissioning and prison landscape.

This procurement shows that NHS England sought substantial, integrated healthcare capability rather than a narrow clinical service. A credible future provider would need to operate safely across multiple prison establishments, coordinate healthcare with custodial and community services, and support continuity of care for people moving through the justice system. For Liaison and Diversion, relevant strength would include assessment, rehabilitation and referral services across Norfolk and Suffolk, with effective links to local NHS and other public services. The evaluation placed greatest emphasis on quality, including innovation, integration, collaboration, sustainability, access and reducing health inequalities. Providers would also need a clear social value offer, demonstrate value for money, and perform convincingly in provider interviews. The recorded competition attracted three prison-healthcare bids and five Liaison and Diversion bids, including one SME bid for Lot 1.

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Notice Information

Notice Title

Provision of Integrated Healthcare Services in Norfolk prisons and Liaison and Diversion Service in Norfolk and Suffolk

Notice Description

This is a Provider Selection Regime (PSR) notice that this provider selection process has been abandoned and a contract has not been awarded. This process has been abandoned under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply<br/><br/>The contract for Lot 1: Norfolk prisons consisting of HMP Bure, HMP Wayland and HMP Norwich has not been awarded. <br/><br/>The reasons for abandonment are as follows:<br/><br/>The Commissioner has made the decision to abandon the procurement process and not award a contract for the Services having taken and considered confidential and privileged legal advice. The confidentiality and privilege in that advice is maintained and will not be waived by the Commissioner.<br/><br/>Since the procurement was first launched, there have also been significant and material changes in the commissioning and prison landscape. Abandoning this procurement will enable the Commissioner to revise its requirements, thereby futureproofing the service. <br/><br/>Abandoning this procurement also has the benefit of ensuring that changes in the Sentencing Act and the wider commissioning landscape (including transfer of statutory responsibility from the Commissioner to ICBs) are able to inform any further procurement in a manner that meets the evolving needs of the population

Lot Information

Lot 1: Norfolk Prisons

This is a Provider Selection Regime (PSR) intention to award notice following a competitive process for the provision Integrated Healthcare services in Norfolk prisons consisting of HMP Bure, HMP Wayland and HMP Norwich.

The Service will commence on 01/04/2025 for a period of 4 years with the Commissioner having the option to extend the Contract for up to a further 2 years

The total contract value including extensions is PS104,457,921

Key criteria were as follows

Service Delivery - Section weighting total 8%
Key Criteria: Section 1: Quality & Innovation - Section weighting total 19%
Key Criteria: Section 2: Value - Section weighting total 20%
Key Criteria: Section 3: Integration, Collaboration & Service Sustainability- Section weighting total 25%
Key Criteria: Section 4 Improving Access, Reducing Health Inequalities and Facilitating Choice - Section weighting total 13%
Key Criteria: Section 5: Social Value - Section weighting total 10%
Provider Interviews - Section weighting total 5% Additional information: This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.

Lot 2: Norfolk and Suffolk Liaison & Diversion

This is a Provider Selection Regime (PSR) intention to award notice following a competitive process for the provision of Liaison & Diversion in Norfolk and Suffolk.

The Service will commence on 01/04/2026 for a period of 4 years with the Commissioner having the option to extend the Contract for up to a further 2 years

The total contract value including extensions is PS18,231,756


Key Criteria Questions were as follows

Key Criteria: Section 1: Quality & Innovation -Section weighting total 37%
Key Criteria: Section 2: Value - Section weighting total 20%
Key Criteria: Section 3: Integration, Collaboration & Service Sustainability - Section weighting total 13%
Key Criteria: Section 4 Improving Access, Reducing Health Inequalities and Facilitating Choice - Section weighting total 15%
Key Criteria: Section 5: Social Value - Section weighting total 10%
Provider Interviews - Section weighting total 5% Additional information: This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055d61
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083950-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85312500 - Rehabilitation services

Notice Value(s)

Tender Value
£123,343,840 £100M-£1B
Lots Value
£123,093,840 £100M-£1B
Awards Value
Not specified
Contracts Value
£122,689,677 £100M-£1B

Notice Dates

Publication Date
4 Sep 20261 months ago
Submission Deadline
21 Aug 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLH14 Suffolk CC, TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
2
Supplier Names

HCRG Care Services Limited

Norfolk and Suffolk NHS Foundation Trust

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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