Award

Behaviour Support Service for Families

NORFOLK COUNTY COUNCIL

This public procurement record has 5 releases in its history.

Award

20 Jan 2026 at 15:28

Award

03 Dec 2025 at 11:17

Tender

17 Sep 2025 at 12:50

Planning

14 Jul 2025 at 14:16

Planning

14 Jul 2025 at 14:13

Summary of the contracting process

Norfolk County Council, a sub-central government authority located in Norwich, UK, successfully completed the procurement process for the "Behaviour Support Service for Families." This contract falls under the Health and Social Work Services category and covers regions including UKH15, UKH16, and UKH17. The service aims to provide Positive Behaviour Support to families with children at risk of entering long-term care placements. The procurement was undertaken using an open procurement method as part of the light-touch regime. The contract was awarded to Affinity Trust, and the delivery period commenced on 12th January 2026, with an option to extend up to 12 months beyond the end date of 12th January 2029. The gross value of the contract is set at £1,030,458.

This tender presents a substantial opportunity for businesses specialising in behaviour support and health services, particularly those possessing expertise in Positive Behaviour Support (PBS) frameworks. Organisations with a focus on delivering family-based, holistic care methods are especially well-suited to compete for such contracts. The procurement encourages participation from SMEs and VCSEs, fostering growth and expansion within these sectors. Businesses engaged in providing support to public authorities and capable of fulfilling service delivery within local communities can leverage such opportunities to enhance their market presence and contribute significantly to social care solutions.

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Notice Title

Behaviour Support Service for Families

Notice Description

Norfolk County Council was looking to commission a new service that will use a Positive Behaviour (PBS) informed approach to provide targeted assistance to 10 - 15 children per year, particularly for those children at risk of entering long-term care placements, by addressing behaviour that challenge regardless of the root cause or diagnosis. The service is for children and young people up to age 18 with behaviour that challenges those around them and requires a holistic and whole family approach, delivered to their parents, carers and other people in their natural network as required

Lot Information

Lot 1

Renewal: The Contract may be extended by up to 12 months at the Council's discretion

Planning Information

There will be two Market Engagement sessions held, whereby providers will have the opportunity to help shape the service offer: Market engagement 1: Design & Refine Session (30th July 2025 10am-12pm) This is for providers of PBS and will be supported by relevant representatives from social care, education & health services. Discussion points will be: • How might we refine our criteria for support? • When is a Positive Behaviour Support (PBS) approach most and least effective for children and young people (CYP) and their families? • Current support structures • What should we consider when identifying and managing referrals? • How might the service operate in practice? • In what ways could the service be designed to operate flexibly? • How will we define and manage success? • How might the service operate in practice? • Consider the who, what, where, when, and how-including key inputs and intended outputs. • In what ways could the service be designed to operate flexibly? • Think about responsiveness to need, adaptability, and scalability. • How will we define and manage success? Market engagement 2: Service Proposition (12th August 2025 1pm -3pm) Discussion points: • Context & Service Proposition • Procurement Information • Questions & Answers • Final Feedback Opportunity Interested parties will need to register their interest for the market engagement on In-Tend and a separate invite will be sent. Applicants must first be registered on https://in-tendhost.co.uk/norfolkcc (https://in-tendhost.co.uk/norfolkcc) Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles (https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfile). Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest'. Please then use the correspondence facility to let us know that you are interested in attending a market engagement session(s). The procurement, once issued, will also be managed via In-Tend.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055ec4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/004930-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
£1,200,000 £1M-£10M
Awards Value
£858,715 £500K-£1M
Contracts Value
£858,715 £500K-£1M

Notice Dates

Publication Date
20 Jan 20261 months ago
Submission Deadline
17 Oct 2025Expired
Future Notice Date
17 Sep 2025Expired
Award Date
3 Dec 20252 months ago
Contract Period
12 Jan 2026 - 12 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

AFFINITY TRUST

Open Contracting Data Standard (OCDS)

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