Award

Behaviour Support Service for Families

NORFOLK COUNTY COUNCIL

This public procurement record has 4 releases in its history.

Award

03 Dec 2025 at 11:17

Tender

17 Sep 2025 at 12:50

Planning

14 Jul 2025 at 14:16

Planning

14 Jul 2025 at 14:13

Summary of the contracting process

The procurement process initiated by Norfolk County Council for a "Behaviour Support Service for Families" has progressed through various stages, ultimately reaching completion on 3rd December 2025. The Council implemented an open procedure to commission this service, which targets children and young people with complex behavioural challenges, using a Positive Behaviour Support approach. The contract will cover services delivered across several regions within the United Kingdom, focusing on Health and Social Work services. Affinity Trust, based in Oxfordshire, was awarded the contract valued at £858,715, with provisions for potential renewal, and service delivery is scheduled to commence on 2nd January 2026.

This contract presents significant growth opportunities for businesses specialising in behavioural support services for young individuals. Providers who can demonstrate proficiency in delivering customised health and social services, especially for children at risk of long-term care placements, will find this tender beneficial. Furthermore, companies with expertise in delivering service plans and managing performance frameworks can leverage their skills in this procurement process. The emphasis on adaptable, holistic family support underlines the potential for SMEs and VCSEs that offer innovative and flexible service delivery methods tailored to meet the dynamic needs of the community. Engaging in this contract allows businesses to expand their reach and establish a robust presence in the health and social services sector.

How relevant is this notice?

Notice Information

Notice Title

Behaviour Support Service for Families

Notice Description

Norfolk County Council was looking to commission a new service that will use a Positive Behaviour (PBS) informed approach to provide targeted assistance to 10 - 15 children per year, particularly for those children at risk of entering long-term care placements, by addressing behaviour that challenge regardless of the root cause or diagnosis. The service is for children and young people up to age 18 with behaviour that challenges those around them and requires a holistic and whole family approach, delivered to their parents, carers and other people in their natural network as required

Lot Information

Lot 1

Renewal: The Contract may be extended by up to 12 months at the Council's discretion

Planning Information

There will be two Market Engagement sessions held, whereby providers will have the opportunity to help shape the service offer: Market engagement 1: Design & Refine Session (30th July 2025 10am-12pm) This is for providers of PBS and will be supported by relevant representatives from social care, education & health services. Discussion points will be: • How might we refine our criteria for support? • When is a Positive Behaviour Support (PBS) approach most and least effective for children and young people (CYP) and their families? • Current support structures • What should we consider when identifying and managing referrals? • How might the service operate in practice? • In what ways could the service be designed to operate flexibly? • How will we define and manage success? • How might the service operate in practice? • Consider the who, what, where, when, and how-including key inputs and intended outputs. • In what ways could the service be designed to operate flexibly? • Think about responsiveness to need, adaptability, and scalability. • How will we define and manage success? Market engagement 2: Service Proposition (12th August 2025 1pm -3pm) Discussion points: • Context & Service Proposition • Procurement Information • Questions & Answers • Final Feedback Opportunity Interested parties will need to register their interest for the market engagement on In-Tend and a separate invite will be sent. Applicants must first be registered on https://in-tendhost.co.uk/norfolkcc (https://in-tendhost.co.uk/norfolkcc) Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles (https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfile). Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest'. Please then use the correspondence facility to let us know that you are interested in attending a market engagement session(s). The procurement, once issued, will also be managed via In-Tend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055ec4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079254-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
£1,200,000 £1M-£10M
Awards Value
£858,715 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Dec 20253 days ago
Submission Deadline
17 Oct 2025Expired
Future Notice Date
17 Sep 2025Expired
Award Date
3 Dec 20254 days ago
Contract Period
2 Jan 2026 - 1 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

AFFINITY TRUST

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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