Award

PremierCX 2425 Contract (con_27853)

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

17 Jul 2025 at 22:46

Summary of the contracting process

The Department for Education, a central government public authority based in London, has completed the procurement process for the provision of Interactive Voice Response (IVR) Professional Services, which includes voice recordings, scripting, consultancy, and AI tools. This process, titled "PremierCX 2425 Contract (con_27853)," was conducted through a limited procurement method designed for below-threshold, limited competition. Key stages included an award date of 17 July 2025, and the contract commenced on 16 June 2025, with an end date of 15 June 2026. The procurement pertains to the services industry, with a primary focus on IT services such as consulting, software development, and support, as classified under CPV code "72000000".

This contract offers substantial opportunities for business entities involved in IT services to enhance their portfolio, especially for those specialising in interactive voice response solutions. Premier Business Audio Ltd, a small to medium enterprise (SME) based in Laverstoke, Whitchurch, has been awarded the contract, illustrating the suitability for SMEs engaged in similar sectors to compete successfully in such procurements. The focus on leveraging AI and voice technologies can drive growth and innovation for businesses capable of delivering specialised consultancy and software development services under a government contract.

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Notice Title

PremierCX 2425 Contract (con_27853)

Notice Description

Interactive Voice Response (IVR) Professional Services, including voice recordings, scripting, consultancy and AI tools.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0561c0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/041139-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£18,450 Under £100K

Notice Dates

Publication Date
17 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Jun 20258 months ago
Contract Period
15 Jun 2025 - 15 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Not specified
Contact Email
policyassurance.commercialqueries@education.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

PREMIER BUSINESS AUDIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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