Award

Crowlin Recovery House - Mental Health Crisis Support Service

NHS HAMPSHIRE AND THE ISLE OF WIGHT INTEGRATED CARE BOARD

This public procurement record has 3 releases in its history.

Award

26 Mar 2026 at 12:08

Tender

30 Sep 2025 at 16:02

Planning

21 Jul 2025 at 14:05

Summary of the contracting process

The procurement process for the Crowlin Recovery House - Mental Health Crisis Support Service, led by NHS Hampshire and Isle of Wight Integrated Care Board, has reached the award stage. Located in the South East of England, the project falls under the health and social work services category. The procurement employs an open procedure with a light-touch regime, ensuring transparency. The contract award, dated 24 March 2026, names Holistic Recruiters Limited as the successful supplier, commencing from 14 December 2026 to 13 December 2029, with an option for a further 12-month extension. The project, valued at £3,693,900, is positioned to provide short-term mental health crisis support, aiming to prevent escalation that might result in hospitalisation. The Recovery House offers non-clinical interventions available 24/7 without the need for CQC registration due to its nature.

This tender presents substantial business growth opportunities for enterprises specialising in health and social services, particularly those experienced in providing rapid-response support for mental health crises. With a focus on non-clinical interventions, businesses equipped with resources to offer trauma-informed care are well-suited to compete. Furthermore, being a three-year contract with potential for renewal, it offers stable revenue prospects, especially appealing to SMEs capable of delivering high-quality emotional and mental health support services. The open tender process welcomes various qualified entities, promoting competition and ensuring that the selected provider can meet the stringent demands of continuous service availability and effective intervention strategies.

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How relevant is this notice?

Notice Title

Crowlin Recovery House - Mental Health Crisis Support Service

Notice Description

NHS Hampshire and Isle of Wight Integrated Care Board (ICB) are seeking a provider of Mental Health Crisis Support Services for Crowlin Recovery House, via an open tender process (Procurement Act - Light Touch). The Recovery House is a short-term residential, non-clinical service designed to provide quick access to support for individuals in mental health crisis or to individuals to avoid an escalating crisis that may otherwise result in inpatient hospital care. The service will be available 24/7 and will offer a range of focused interventions to address individuals' emotional and mental health needs, ensuring that they are well supported during their recovery. The Recovery House does not deliver regulated activities therefore no CQC registration is required.

Lot Information

Lot 1

Renewal: The contract includes the option to extend for a period of 12 months.

Planning Information

NHS Hampshire and Isle of Wight (NHS HIOW) is seeking the views of Providers with regards to the Recovery House (Mental Health Crisis Support Service) via a Request for Information (RFI), which can be accessed via our In-tend etendering portal. Responses to the RFI must be submitted by 12 midday on Friday 15th August 2025. Instructions on how to access the tender via our E-tendering portal: 1) Browse the SoEPS Commissioning Support portal: https://intendhost.co.uk/soepscommissioning 2) Click the "Register" link on the left-hand side of the page. 3) Enter your correct business and user details. 4) Note the email address and password chosen and Click Register My Company" when complete. 5) Login to the portal with the username/password. 6) You will be prompted to change your password on first login. 7) Hover your mouse over the "Tenders" button on the main toolbar and choose the relevant option: - "My Tenders" shows a list of the opportunities in which you have already expressed an interest or to which you have been invited; - "Awarded" shows a list of tenders awarded on the system (where these are were open to all); - "Current" shows a list of all the advertised opportunities on the system (i.e., open to all) in which you are able to express an interest; - "Forthcoming" shows a list of pipeline projects (including those in which providers can still express an interest - i.e., deadlines not yet reached). 8) Click on the "View Details" button for relevant opportunity to access the content, clicking "Express an Interest" where required to do so. 9) Click the relevant procurement as required then click the "Opt-In" at the bottom of the page to start building your submission to the procurement stage. This will move the project over to your "My Tenders" page. (This is a secure area reserved for your projects only). 10) Note the deadline for completion and follow the on screen instructions to complete the RFI, accessing any attached documents as required. 11) Any questions on specific opportunities should be directed through the portal messaging facility.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056318
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027860-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£3,800,000 £1M-£10M
Lots Value
£3,800,000 £1M-£10M
Awards Value
£3,693,900 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20264 weeks ago
Submission Deadline
10 Nov 2025Expired
Future Notice Date
1 Sep 2025Expired
Award Date
24 Mar 20261 months ago
Contract Period
14 Dec 2026 - 13 Dec 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS HAMPSHIRE AND THE ISLE OF WIGHT INTEGRATED CARE BOARD
Additional Buyers

NHS SOUTH OF ENGLAND PROCUREMENT SERVICES

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ3 Hampshire and Isle of Wight

Local Authority
Portsmouth
Electoral Ward
Cosham
Westminster Constituency
Portsmouth North

Supplier Information

Number of Suppliers
1
Supplier Name

HOLISTIC RECRUITERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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