Tender

Crowlin Recovery House - Mental Health Crisis Support Service

NHS HAMPSHIRE AND THE ISLE OF WIGHT INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

Tender

30 Sep 2025 at 16:02

Planning

21 Jul 2025 at 14:05

Summary of the contracting process

The NHS Hampshire and the Isle of Wight Integrated Care Board is undertaking an open tender process to procure a Mental Health Crisis Support Service for Crowlin Recovery House. This initiative falls under the "Health and social work services" category and is planned to be located in the UK's South East region. The procurement process is currently in the tender stage, with key deadlines including the submission deadline on 10th November 2025 and an anticipated contract award by 28th February 2026. The service is set to commence by 1st July 2026, with operations starting from 1st October 2026. It will run for a period of three years with a possible extension to September 2030. The service is non-clinical, offering 24/7 support to individuals in mental health crisis and does not require CQC registration. The tender is initiated under "Procurement Act - Light Touch" regime, using the open procedure method.

This tender offers significant opportunities for businesses specialising in health and social care services, particularly those experienced in providing trauma-informed care. Companies that can deliver 24/7 support and are capable of managing mental health crisis interventions will find this contract advantageous for expanding their service portfolio. The project encourages participation from SMEs and VCSEs, fostering diverse market competition and innovation. Engagement in this contract can enhance business profiles and drive growth by establishing a partnership with the NHS and expanding their presence within the public sector health services market. Details for participating in the tender are obtainable through the In-tend tendering portal, offering a straightforward process for interested entities to register and submit their bids.

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Notice Title

Crowlin Recovery House - Mental Health Crisis Support Service

Notice Description

NHS Hampshire and Isle of Wight Integrated Care Board (ICB) are seeking a provider of Mental Health Crisis Support Services for Crowlin Recovery House, via an open tender process (Procurement Act - Light Touch). The Recovery House is a short-term residential, non-clinical service designed to provide quick access to support for individuals in mental health crisis or to individuals to avoid an escalating crisis that may otherwise result in inpatient hospital care. The service will be available 24/7 and will offer a range of focused interventions to address individuals' emotional and mental health needs, ensuring that they are well supported during their recovery. The Recovery House does not deliver regulated activities therefore no CQC registration is required. Contract commencement is estimated to commence 1st July 2026, with service commencement on 1st October 2026. The service will run for a period of 3 years from service commencement, with the option to extend for 12 months, to 30th September 2030.

Lot Information

Lot 1

Renewal: The contract includes the option to extend for a period of 12 months.

Planning Information

NHS Hampshire and Isle of Wight (NHS HIOW) is seeking the views of Providers with regards to the Recovery House (Mental Health Crisis Support Service) via a Request for Information (RFI), which can be accessed via our In-tend etendering portal. Responses to the RFI must be submitted by 12 midday on Friday 15th August 2025. Instructions on how to access the tender via our E-tendering portal: 1) Browse the SoEPS Commissioning Support portal: https://intendhost.co.uk/soepscommissioning 2) Click the "Register" link on the left-hand side of the page. 3) Enter your correct business and user details. 4) Note the email address and password chosen and Click Register My Company" when complete. 5) Login to the portal with the username/password. 6) You will be prompted to change your password on first login. 7) Hover your mouse over the "Tenders" button on the main toolbar and choose the relevant option: - "My Tenders" shows a list of the opportunities in which you have already expressed an interest or to which you have been invited; - "Awarded" shows a list of tenders awarded on the system (where these are were open to all); - "Current" shows a list of all the advertised opportunities on the system (i.e., open to all) in which you are able to express an interest; - "Forthcoming" shows a list of pipeline projects (including those in which providers can still express an interest - i.e., deadlines not yet reached). 8) Click on the "View Details" button for relevant opportunity to access the content, clicking "Express an Interest" where required to do so. 9) Click the relevant procurement as required then click the "Opt-In" at the bottom of the page to start building your submission to the procurement stage. This will move the project over to your "My Tenders" page. (This is a secure area reserved for your projects only). 10) Note the deadline for completion and follow the on screen instructions to complete the RFI, accessing any attached documents as required. 11) Any questions on specific opportunities should be directed through the portal messaging facility.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056318
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/061064-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£3,800,000 £1M-£10M
Lots Value
£3,800,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20254 months ago
Submission Deadline
10 Nov 2025Expired
Future Notice Date
1 Sep 2025Expired
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS HAMPSHIRE AND THE ISLE OF WIGHT INTEGRATED CARE BOARD
Additional Buyers

NHS SOUTH OF ENGLAND PROCUREMENT SERVICES

Contact Name
Not specified
Contact Email
pho-tr.hiowicbprocurement@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ3 Hampshire and Isle of Wight

Local Authority
Portsmouth
Electoral Ward
Cosham
Westminster Constituency
Portsmouth North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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