Award

CAD Update and Support and Maintenance

NORTHERN IRELAND FIRE AND RESCUE SERVICE

This public procurement record has 2 releases in its history.

Award

06 Aug 2025 at 07:46

UK6 - Contract Award Notice
Award

22 Jul 2025 at 15:40

UK5 - Transparency Notice
Summary of the contracting process

The Northern Ireland Fire and Rescue Service has completed a direct award procurement process for the CAD Update and Support and Maintenance contract, with Motorola Solutions UK Limited as the supplier. This contract involves the update of the existing Computer Aided Dispatch system, ensuring support and maintenance until a new Command and Control Mobilising Solution goes live around 2029. The procurement, characterised by software package and IT services, is governed under Northern Irish devolved regulations and follows central government public authority classification. The contract is intended to be implemented by 2026, with a scheduled start date on 1st September 2025, spanning until the end of 2028, with potential renewal extending to December 2029.

This tender presents valuable business opportunities for companies specialising in IT services, software development, and support operations, particularly those adept in maintaining legacy systems and integrating updates under exclusivity conditions, such as intellectual property rights. Although the direct award went to Motorola Solutions due to proprietary constraints, suppliers that excel in niche support services for software systems could benefit from similar future projects, especially those involved with emergency services departments across the UK. Furthermore, this example illustrates growth potential for firms working with government institutions needing bespoke technical solutions within constrained timelines.

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Notice Information

Notice Title

CAD Update and Support and Maintenance

Notice Description

CAD update with Support and Maintenance

Procurement Information

NIFRS analysis of the options to procure a fully supported CAD the short time period of January 2027 until April 2029 (estimated) have shown that taking a version update from the current supplier is the only viable option to achieve the deadline of 31st December 2026. Implementation of a new CAD would take 18-24 months which would mean NIFRS would miss 31st December 2026 deadline. Motorola Solutions own the intellectual property rights and hold the source code for the CAD system and are the only supplier that can provide updates to the existing CAD.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056429
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046353-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£11,200,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Jul 20257 months ago
Contract Period
31 Aug 2025 - 31 Dec 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN IRELAND FIRE AND RESCUE SERVICE
Contact Name
Dawn Bradley
Contact Email
nifrsprocurement@nifrs.org
Contact Phone
Not specified

Buyer Location

Locality
LISBURN
Postcode
BT27 4SX
Post Town
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0E Lisburn and Castlereagh
Delivery Location
Not specified
Local Authority
Lisburn and Castlereagh
Electoral Ward
Wallace Park
Westminster Constituency
Lagan Valley

Supplier Information

Number of Suppliers
1
Supplier Name

MOTOROLA SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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