Notice Information
Notice Title
Customer Relationship Management system for Defence Relationship Management (DRM)
Notice Description
Sitting under the Council for Reserve Forces and Cadets Associations (CRFCA), Defence Relationship Management ("DRM") is an arm's length body of the Ministry of Defence (MoD) and it is the primary point of access linking employers with Defence. DRM reports into the MoD via a Service Level Agreement (SLA) which measures performance against set targets, particularly in relation to the Armed Forces Covenant (AFC) and Employer Recognition Scheme (ERS). Therefore, it is crucial that DRM understands the impact of its work in relation to Defence People issues. We seek to implement a secure, scalable, and resilient CRM platform that is designed to streamline engagement, communication, and data management processes related to Armed Forces Covenant and Employer Recognition Scheme initiatives. The CRM will support operational efficiency, enable real-time insights, and meet the digital needs of both internal stakeholders and external partners such as the Ministry of Defence (MoD) and Single Services (Army, Navy, RAF). DRM has a Customer Relationship Management system in place but since the time of implementation, our needs have changed and matured as has the technology that is available in the market. We wish to shape our new requirements and understand more about capability and capacity of the market. CRFCA/DRM has strict security protocols, and this upcoming procurement has a mandatory requirement for suppliers to comply with MoD's data security regulations with ALL MoD Personnel's personal data being stored in the UK. For the avoidance of doubt, this means that no "off shoring" will be permitted, and no personal data can be stored, viewed or accessed from outside the UK. The Defence Cyber Protection Partnership (DCPP) Cyber Security Model will be applicable and therefore we adhere to Defence policy that any potential suppliers should have at least Cyber Essentials Plus accreditation or the industry equivalent before contract award. For the avoidance of doubt, this notice is not a call for competition. Any comments, indications of interest, participation, or non-participation by any organisation at this stage will not influence the process, selection and/or award decision for any future potential procurement, nor will it be taken as a supplier's committed position. Non-participation will not exclude you from any possible future competition. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-Relation-Management-software-package./E2N9HE72QE To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/E2N9HE72QE
Planning Information
Initially we are asking for responses to a Request for Information which has to be completed and submitted via the Delta e-tendering portal by Friday, 5 September 2025 . We use Delta e-tendering portal which is a one stop shop for contract opportunities, tendering and information on doing business the Reserve Forces' and Cadets' Associations. Suppliers must be registered on Delta to participate in sourcing events. In addition, it is now a requirement of public procurement that all suppliers are registered in the Central Digital Platform. Please register on Delta: https://www.delta-esourcing.com/ (click on 'Supplier Registration' in the top right-hand corner) More information on how to register in the CDP is available at https://supplierregistration.cabinetoffice.gov.uk/. The direct link to access the opportunity, which contains the RFI attachment, is https://www.delta-esourcing.com/respond/E2N9HE72QE
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05655b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/042729-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72000000 - IT services: consulting, software development, Internet and support
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Jul 20257 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 28 Nov 2025Expired
- Award Date
- Not specified
- Contract Period
- 31 Aug 2026 - 31 Mar 2031 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- COUNCIL OF RESERVE FORCES' AND CADETS' ASSOCIATIONS (DRM)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- EC2A 4EY
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Hackney
- Electoral Ward
- Hoxton East & Shoreditch
- Westminster Constituency
- Hackney South and Shoreditch
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/042729-2025
24th July 2025 - Preliminary market engagement notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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