Tender

Digital Engagement Tool

BRITISH COUNCIL

This public procurement record has 2 releases in its history.

TenderCancellation

29 Aug 2025 at 15:16

Tender

28 Jul 2025 at 08:40

Summary of the contracting process

The British Council, a sub-central government public authority based in London, has undertaken a procurement process under the title "Digital Engagement Tool". The procurement category is services, specifically concerning Customer Relation Management software development services. The process was initiated as an open competition with a procurement method detailed as "Below threshold - open competition". This tender reached the tender stage before it was cancelled on 29th August 2025. It initially had a closing date for tenders on 15th August 2025. The procurement was intended to be conducted digitally with electronic submissions allowed, and the estimated contract period spanned from 1st September 2025 to 31st August 2026.

This tender presented a substantial opportunity for businesses specialising in digital engagement and software development, particularly those focused on bringing innovative Customer Relation Management solutions to the public sector. With a contract value up to £48,000, SMEs in the UK and providers with a strong capacity for developing and integrating customer engagement tools would find this project a promising opportunity to grow. Despite the cancellation, future similar procurements from the British Council might emerge, presenting further opportunities for businesses prepared to offer competitive and high-quality technological solutions.

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Notice Title

Digital Engagement Tool

Notice Description

RFPtoprecureDigitalEngagementTool

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0566b3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/052588-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
£40,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Aug 20255 months ago
Submission Deadline
15 Aug 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2025 - 31 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled
Contracts Status
Cancelled

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL
Additional Buyers

MISSING

Contact Name
Nashwan Mohammed1
Contact Email
nashwan.mohammed1@britishcouncil.org
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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