Award

ADU25144 Community Equipment Service

TORBAY COUNCIL

This public procurement record has 1 release in its history.

Award

30 Jul 2025 at 09:44

UK5 - Transparency Notice
Summary of the contracting process

Torbay Council has awarded a contract titled "ADU25144 Community Equipment Service," to Millbrook Healthcare Ltd, focusing on the provision of health and social work services for adults and children within the Torbay Council boundary. The procurement process, originally initiated due to an urgent need to replace an ongoing service, utilised a direct award method, circumventing the traditional tendering process, given the urgency involved. Key procurement classifications include services applicable under the CPV code "Health and social work services." The contract, valued at £5,700,000 net (£6,840,000 gross), was formally awarded on 30th July 2025 and commences on 8th August 2025, running through to the 31st of July 2028. This was necessitated by the incumbent supplier's failure to continue services leading to direct discussions with Millbrook Healthcare, who are already established within Devon. The location of the contract performance is in the South West England region, postcode area UKK42.

This contract creates substantial opportunities for businesses specialising in health and social care services, equipment provision, and logistical support services. Companies that are already operating within the sector, particularly those with existing infrastructure in Devon, will find themselves well-positioned to leverage the contract for business expansion. The direct award process, although unique due to specific circumstances, highlights the importance of readiness and existing capabilities to swiftly take on large-scale service delivery. Companies with expertise and operational bases within proximity to Torbay, capable of managing long-term service contracts in the health sector, can view such direct procurements as a pathway to build new relationships with sub-central government authorities like Torbay Council, thereby enhancing their growth prospects in the public procurement marketplace.

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Notice Information

Notice Title

ADU25144 Community Equipment Service

Notice Description

Provision of a Community Equipment Service (CES) for adults and children within the Torbay Council boundary or those on the outskirts if registered with a Torbay GP.

Procurement Information

Due to the current contract being terminated as a result of the incumbent supplier notifying us and 40 other local authorities on 23/06/2025 that unless we collectively made a substantial financial contribution they would be unable to continue to provide the service. The request made by the incumbent supplier would have been deemed a significant modification and therefore not permitted under PCR 2015, therefore we gave 3 months notice of termination and have been subsequently advised by the incumbent that they will cease delivering on 31/07/2025 two months before the end date in the notice of termination. The service needs to be maintained to support timely discharge from hospital and end of life care for individuals within their own homes. To ensure continuity of service, we entered into discussions with Millbrook who are currently delivering these services on a large scale and already have a base within Devon that delivers Community Equipment Services. Due to the short notice provided by the incumbent it is impossible to tender the contract within the timescales and ensure continuity of service. Therefore the Council has made the decision to direct award under Section 41 and Sections 13 and 14 of Schedule 5 of the Procurement Act 2023 to Millbrook. The new contract will be for a period of 3 years which the remaining term on the original contract and will allow the new provider to mobilise and embed the contract as they are taking on significant financial and resource risk due to the uncertainties around the incumbent providers financial position. This timeframe also allows the Council and Millbrook to focus on effective mobilisation of the contract during the first 12 months and to then give sufficient time for a re-procurement to be undertaken.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0568b9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044139-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£5,700,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20256 months ago
Contract Period
7 Aug 2025 - 31 Jul 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Mrs Chanelle Busby
Contact Email
chanelle.busby@torbay.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
Not specified
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

MILLBROOK HEALTHCARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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