Planning

Housing Tenants and Leaseholders Customer Portal - Market Engagement

MILTON KEYNES CITY COUNCIL

This public procurement record has 2 releases in its history.

PlanningUpdate

31 Jul 2025 at 17:02

UK2 - Preliminary Market Engagement Notice
Planning

31 Jul 2025 at 16:54

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Milton Keynes City Council is in the planning stage of a procurement process titled "Housing Tenants and Leaseholders Customer Portal - Market Engagement." The council, a sub-central government public authority, is looking to enhance its digital services for housing customers, including tenants and leaseholders, through improved software and IT services. The procurement is classified under services, specifically within software packages, IT consulting, and software development categories. The engagement process has a scheduled milestone with a due date of 14th August 2025, and further details can be accessed through their e-Tendering portal. The contract is anticipated to commence on 4th January 2027 and run until 3rd January 2032, with communication details about future notices expected by 1st July 2026. This initiative is located in the UKJ12 region, encompassing opportunities for SMEs and voluntary, community and social enterprises (VCSE).

This procurement process presents significant opportunities for businesses specializing in software development, IT consulting, and support services to partner with Milton Keynes City Council in transforming their housing digital offerings. Companies that provide comprehensive software solutions, particularly those experienced in public sector IT systems and customer engagement portals, would be well-suited to compete in this tender. The council's emphasis on digital transformation also implies a need for businesses capable of handling software implementation, support, and maintenance services. Engaging in this project could enhance a company's portfolio by contributing to a critical public service initiative aimed at improving user access and service delivery standards within the housing sector.

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Notice Information

Notice Title

Housing Tenants and Leaseholders Customer Portal - Market Engagement

Notice Description

MARKET ENGAGEMENT Milton Keynes City Council is seeking to improve it's digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC's Housing Online product. NEC Housing is used for the recording of most of our Housing services. Additionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants. We are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.

Planning Information

For any suppliers interested in this future opportunity please visit our e-Tendering portal - https://in-tendhost.co.uk/milton-keynes/aspx/Home, where you will find more information regarding the engagement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056ab1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044959-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
1 Jul 20265 months to go
Award Date
Not specified
Contract Period
4 Jan 2027 - 3 Jan 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MILTON KEYNES CITY COUNCIL
Contact Name
Not specified
Contact Email
corporateprocurement@milton-keynes.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MILTON KEYNES
Postcode
MK9 3EJ
Post Town
Milton Keynes
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ12 Milton Keynes
Delivery Location
TLJ12 Milton Keynes
Local Authority
Milton Keynes
Electoral Ward
Central Milton Keynes
Westminster Constituency
Milton Keynes Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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