PlanningUpdate

Housing Tenants and Leaseholders Customer Portal - Market Engagement

MILTON KEYNES CITY COUNCIL

  • Contract Timeline

    Publication Date

    31st July 2025 17:02:47 PM

  • Contract Summary

    MARKET ENGAGEMENT Milton Keynes City Council is seeking to improve it's digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC's Housing Online product. NEC Housing is used for the recording of most of our Housing services. Additionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants. We are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-056ab1

    Publication Source

    Find a Tender Service

    Procurement Stage

    PlanningUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    CPV Division(s)

  • Awarding Authority

    MILTON KEYNES CITY COUNCIL

    Buyer Name

    Buyer Email

    corporateprocurement@milton-keynes.gov.uk

    Buyer Phone

    Buyer Address

    Civic Offices, 1 Saxon Gate East

    Milton Keynes

    MK9 3EJ

    United Kingdom


Planning

Housing Tenants and Leaseholders Customer Portal - Market Engagement

MILTON KEYNES CITY COUNCIL

  • Contract Timeline

    Publication Date

    31st July 2025 16:54:05 PM

    Planning Deadline

    14th August 2025 22:59:59 PM   Expired

  • Contract Summary

    MARKET ENGAGEMENT Milton Keynes City Council is seeking to improve it’s digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC’s Housing Online product. NEC Housing is used for the recording of most of our Housing services. Additionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants. We are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-056ab1

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    CPV Division(s)

  • Awarding Authority

    MILTON KEYNES CITY COUNCIL

    Buyer Name

    Buyer Email

    corporateprocurement@milton-keynes.gov.uk

    Buyer Phone

    Buyer Address

    Civic Offices, 1 Saxon Gate East

    Milton Keynes

    MK9 3EJ

    United Kingdom