Planning

Provision of a Cloud Contact Centre for ONS

OFFICE FOR NATIONAL STATISTICS

This public procurement record has 1 release in its history.

Planning

06 Aug 2025 at 09:02

UK1 - Pipeline Notice
Summary of the contracting process

The Office for National Statistics (ONS), a central government public authority located in Newport, United Kingdom, is planning an upcoming procurement process for services related to the provision of a Cloud Contact Centre, specifically the GovDelivery Communications Cloud Contact Centre. As of 6th August 2025, the process is in the planning stage, with the contract period expected to commence on 13th March 2026 and conclude on 12th March 2034. The procurement falls under the services category within the data services industry and has a gross value of £2,673,607.20. Interested parties should be aware of a key date of 1st September 2025 for future notices.

This tender presents valuable growth opportunities for businesses proficient in delivering data services and cloud contact centre solutions. It is particularly suited for companies that can offer services within a framework agreement, aligning with governmental standards and requirements. As it involves the establishment of a comprehensive cloud-based communication system for a government body, businesses specialising in cloud technologies and data management will find this contract beneficial for expanding their portfolio and enhancing their visibility within the public sector. Firms with experience in managing large-scale government contracts and offering scalable, innovative services will be well-positioned to compete effectively.

How relevant is this notice?

Notice Information

Notice Title

Provision of a Cloud Contact Centre for ONS

Notice Description

GovDelivery Communications Cloud Contact Centre for ONS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058226
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046391-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72300000 - Data services

Notice Value(s)

Tender Value
£2,228,006 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20254 months ago
Submission Deadline
Not specified
Future Notice Date
1 Sep 2025Expired
Award Date
Not specified
Contract Period
13 Mar 2026 - 12 Mar 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE FOR NATIONAL STATISTICS
Contact Name
Not specified
Contact Email
commercialteam@ons.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWPORT
Postcode
NP10 8XG
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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