Customer Research Services Framework

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    "date": "2026-08-04T11:03:07+01:00",
    "ocid": "ocds-h6vhtk-058236",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PBJQ-2231-ZRPG",
            "name": "Southern Water Services Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBJQ-2231-ZRPG"
            },
            "address": {
                "streetAddress": "Southern Water, Southern House",
                "locality": "Worthing",
                "postalCode": "Bn13 3NX",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ27"
            },
            "contactPoint": {
                "email": "laura.constantinica@southernwater.co.uk",
                "name": "Laura Constantinica"
            },
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                    {
                        "id": "privateUtility",
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                ]
            }
        },
        {
            "id": "GB-COH-09848896",
            "name": "RED C RESEARCH LTD",
            "identifier": {
                "scheme": "GB-COH",
                "id": "09848896"
            },
            "address": {
                "streetAddress": "C/O Flb Accountants Llp 1010 Eskdale Road",
                "locality": "Wokingham",
                "postalCode": "RG41 5TS",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ11"
            },
            "contactPoint": {
                "email": "info@redcresearch.co.uk"
            },
            "roles": [
                "supplier"
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            "details": {
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-COH-07291125",
            "name": "THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "07291125"
            },
            "address": {
                "streetAddress": "West Wing, Somerset House, Strand",
                "locality": "London",
                "postalCode": "WC2R 1LA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "tenders@thinksinsight.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
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                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-COH-02880683",
            "name": "EXPLAIN MARKET RESEARCH LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02880683"
            },
            "address": {
                "streetAddress": "Earl Grey House, 75-85 Grey Street",
                "locality": "Newcastle Upon Tyne",
                "postalCode": "NE1 6EF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
            },
            "contactPoint": {
                "email": "tender@explainresearch.co.uk"
            },
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            }
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        {
            "id": "GB-COH-04092342",
            "name": "I C S CONSULTING LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04092342"
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            "address": {
                "streetAddress": "12 King Street",
                "locality": "Leeds",
                "postalCode": "LS1 2HL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE42"
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            "contactPoint": {
                "email": "tenders@icsconsulting.co.uk"
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            "details": {
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-COH-5494158",
            "name": "DJS Research Ltd",
            "identifier": {
                "scheme": "GB-COH",
                "id": "5494158"
            },
            "address": {
                "streetAddress": "Unit 3, Pavilion Lane Strines",
                "locality": "Stockport",
                "postalCode": "SK67GH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD35"
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                "email": "publictenders@djsresearch.com"
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                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-COH-5493454",
            "name": "Turquoise Thinking Ltd",
            "identifier": {
                "scheme": "GB-COH",
                "id": "5493454"
            },
            "address": {
                "streetAddress": "3 Liberty Court, Roundswell Business Park",
                "locality": "Barnstaple",
                "postalCode": "EX31 3FD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKK43"
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            "contactPoint": {
                "email": "curious@thinkturquoise.com"
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                "publicServiceMissionOrganization": false,
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            }
        },
        {
            "id": "GB-COH-02231083",
            "name": "ACCENT MARKETING AND RESEARCH LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02231083"
            },
            "address": {
                "streetAddress": "2 Leman Street",
                "locality": "London",
                "postalCode": "E1W 9US",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI42"
            },
            "contactPoint": {
                "email": "tenders@accent-mr.com"
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                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-COH-07245397",
            "name": "IMPACT RESEARCH LTD",
            "identifier": {
                "scheme": "GB-COH",
                "id": "07245397"
            },
            "address": {
                "streetAddress": "3 The Quintet",
                "locality": "Walton-On-Thames",
                "postalCode": "KT12 2TZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ25"
            },
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                "email": "info@impactmr.com"
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    ],
    "buyer": {
        "id": "GB-PPON-PBJQ-2231-ZRPG",
        "name": "Southern Water Services Limited"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Please note this is not a call for competition. Southern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: https://southernwater.bravosolution.co.uk/ Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time. As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided. https://southernwater.bravosolution.co.uk/ Note: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below If you are unregistered please follow the instructions below to register 1. Register your company on the Jaggaer sourcing portal (this is required only once) To register or log in please go to - https://southernwater.bravosolution.co.uk/web/login.html Select the \"Login or register to participate\" link above and click the \"Register Now\" link on the home page Accept the terms and conditions and click \"Next\" Enter your correct business and user details Note the username you chose and click \"Save\" when complete You will shortly receive an email with your unique password (please keep this secure) 2. Respond to the PQQ/ITT Login to the portal with your username/password Click the PQQs open to all suppliers or ITTs open to all suppliers' link. Click on the relevant PQQ/ITT",
                "dueDate": "2025-08-15T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "046413-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/046413-2025",
                "datePublished": "2025-08-06T10:42:21+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "Prj_7156",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Customer Research Services Framework",
        "description": "SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water's requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act '23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79310000",
                        "description": "Market research services"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "method": "withAndWithoutReopeningCompetition",
                "type": "closed",
                "description": "Direct Award Mini competition"
            }
        },
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-08-31T00:00:00+01:00",
                    "endDate": "2030-08-30T23:59:59+01:00",
                    "maxExtentDate": "2031-07-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "complete",
                "value": {
                    "amountGross": 5400000,
                    "amount": 4500000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "numbers": [
                                {
                                    "number": 70,
                                    "weight": "percentageExact"
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                            "name": "Commercial",
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                            ]
                        }
                    ]
                },
                "renewal": {
                    "description": "up to 1 year (12 months) extension"
                }
            }
        ],
        "status": "complete",
        "value": {
            "amountGross": 5400000,
            "amount": 4500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "This is a 2 part process: Pre Qualification Invitation to Tender (shortlisted suppliers only)"
        },
        "submissionMethodDetails": "The procurement documents are available for unrestricted and full direct access, free of charge, at https://southernwater.bravosolution.co.uk/ Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://southernwater.bravosolution.co.uk Tenders or requests to participate must be submitted to the above-mentioned address If you are interested in bidding for this tender, please be aware that you will need to have registered on the central digital platform before you will be able to bid. This will require you to complete some information and then you will be provided with a unique identifier. For more information on how to register, please follow the below link: how to register on the CDP",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-05-05T14:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-04-14T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-08-03T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
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                "id": "future",
                "documentType": "biddingDocuments",
                "accessDetails": "Documents for the ITT Stage will be provided via the Jaggaer Sourcing Platform to suppliers who are shortlisted for this stage."
            },
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                "id": "030925-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
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                "datePublished": "2026-04-02T14:06:40+01:00",
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        "contractTerms": {
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            "title": "Customer Research Services Framework",
            "status": "active",
            "date": "2026-08-03T00:00:00+01:00",
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            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-09848896",
                    "name": "RED C RESEARCH LTD"
                },
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                    "id": "GB-COH-07291125",
                    "name": "THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED"
                },
                {
                    "id": "GB-COH-02880683",
                    "name": "EXPLAIN MARKET RESEARCH LIMITED"
                },
                {
                    "id": "GB-COH-04092342",
                    "name": "I C S CONSULTING LIMITED"
                },
                {
                    "id": "GB-COH-5494158",
                    "name": "DJS Research Ltd"
                },
                {
                    "id": "GB-COH-5493454",
                    "name": "Turquoise Thinking Ltd"
                },
                {
                    "id": "GB-COH-02231083",
                    "name": "ACCENT MARKETING AND RESEARCH LIMITED"
                },
                {
                    "id": "GB-COH-07245397",
                    "name": "IMPACT RESEARCH LTD"
                }
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                "endDate": "2030-08-23T23:59:59+01:00",
                "maxExtentDate": "2031-08-23T23:59:59+01:00"
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            "hasRenewal": true,
            "renewal": {
                "description": "A further period of up to 1 year"
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            "relatedLots": [
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            "documents": [
                {
                    "id": "073549-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/073549-2026",
                    "datePublished": "2026-08-04T11:03:07+01:00",
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            "assessmentSummariesDateSent": "2026-08-04T00:00:00+01:00",
            "milestones": [
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                    "type": "futureSignatureDate",
                    "dueDate": "2026-08-17T23:59:59+01:00",
                    "status": "scheduled"
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