Notice Information
Notice Title
Customer Research Framework
Notice Description
SWS intends to establish a framework panel whom have the expertise to support the company's ambitions. This pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to: - Qualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc) - Managing proposals (designing research proposals based on SW needs including cost and methodology options) - Survey design (co-creation based on SW requirements) - Fieldwork (recruitment of audience for insights purposes as required) - Analysis (bespoke analysis in the best format for SW) - Outputs (such as delivery of output back to SW) Please note that SWS reserves the right to update the scope at the release of the contract notice Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/ As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided. https://southernwater.bravosolution.co.uk/
Planning Information
Please note this is not a call for competition. Southern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: https://southernwater.bravosolution.co.uk/ Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time. As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided. https://southernwater.bravosolution.co.uk/ Note: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below If you are unregistered please follow the instructions below to register 1. Register your company on the Jaggaer sourcing portal (this is required only once) To register or log in please go to - https://southernwater.bravosolution.co.uk/web/login.html Select the "Login or register to participate" link above and click the "Register Now" link on the home page Accept the terms and conditions and click "Next" Enter your correct business and user details Note the username you chose and click "Save" when complete You will shortly receive an email with your unique password (please keep this secure) 2. Respond to the PQQ/ITT Login to the portal with your username/password Click the PQQs open to all suppliers or ITTs open to all suppliers' link. Click on the relevant PQQ/ITT
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-058236
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/046413-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73110000 - Research services
79300000 - Market and economic research; polling and statistics
79310000 - Market research services
79311100 - Survey design services
79311200 - Survey conduction services
79311300 - Survey analysis services
79320000 - Public-opinion polling services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Aug 20256 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 15 Aug 2025Expired
- Award Date
- Not specified
- Contract Period
- 30 Jun 2026 - 1 Jul 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SOUTHERN WATER SERVICES LIMITED
- Contact Name
- Not specified
- Contact Email
- laura.constantinica@southernwater.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- WORTHING
- Postcode
- BN13 3NX
- Post Town
- Brighton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ27 West Sussex (South West)
- Delivery Location
- Not specified
-
- Local Authority
- Worthing
- Electoral Ward
- Northbrook
- Westminster Constituency
- Worthing West
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/046413-2025
6th August 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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