Tender

Customer Research Services Framework

SOUTHERN WATER SERVICES LIMITED

This public procurement record has 2 releases in its history.

Tender

02 Apr 2026 at 13:06

UK4 - Tender Notice
Planning

06 Aug 2025 at 09:42

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Southern Water Services Limited, a private utility company based in Worthing, UK, is currently in the tender stage of a procurement process for their "Customer Research Services Framework". This tender, with an estimated value of £5,400,000 gross, aims to establish a framework panel of suppliers to deliver customer research services across the company's requirements. Interested parties have until 5th May 2026 to submit their tenders electronically through Southern Water's sourcing portal. Enquiries regarding the tender can be made until 14th April 2026. The procurement follows an open competitive flexible procedure, consisting of a pre-qualification phase followed by an invitation to tender for shortlisted suppliers, and is particularly focused on market research services within the utilities industry.

This tender provides substantial opportunities for businesses specialising in market and customer research services to grow by partnering with Southern Water Services Limited. Companies adept in delivering comprehensive qualitative and quantitative research, along with survey design and analysis, will find this framework aligns well with their expertise. The framework also supports direct awards and mini-competitions, ensuring that providers can compete on both price and quality. SME suitability is highlighted, encouraging smaller businesses to engage, particularly those with a robust history of providing insights through focus groups, telephone interviews, and survey analysis. The services are required throughout Southern Water's operations, thus presenting a diverse range of opportunities for businesses to expand their reach within the UK utilities sector.

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How relevant is this notice?

Notice Information

Notice Title

Customer Research Services Framework

Notice Description

SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water's requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act '23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).

Lot Information

Lot 1

Renewal: up to 1 year (12 months) extension

Planning Information

Please note this is not a call for competition. Southern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: https://southernwater.bravosolution.co.uk/ Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time. As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided. https://southernwater.bravosolution.co.uk/ Note: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below If you are unregistered please follow the instructions below to register 1. Register your company on the Jaggaer sourcing portal (this is required only once) To register or log in please go to - https://southernwater.bravosolution.co.uk/web/login.html Select the "Login or register to participate" link above and click the "Register Now" link on the home page Accept the terms and conditions and click "Next" Enter your correct business and user details Note the username you chose and click "Save" when complete You will shortly receive an email with your unique password (please keep this secure) 2. Respond to the PQQ/ITT Login to the portal with your username/password Click the PQQs open to all suppliers or ITTs open to all suppliers' link. Click on the relevant PQQ/ITT

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058236
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030925-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
£4,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Apr 20261 weeks ago
Submission Deadline
5 May 20264 weeks to go
Future Notice Date
15 Aug 2025Expired
Award Date
Not specified
Contract Period
30 Aug 2026 - 30 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHERN WATER SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING
Postcode
BN13 3NX
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified
Local Authority
Worthing
Electoral Ward
Northbrook
Westminster Constituency
Worthing West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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