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Digital Place for Local Public Services - Customer Experience Program

Tameside Metropolitan Borough Council

This public procurement record has 1 release in its history.

Award

06 Aug 2025 at 16:07

Award Notice
Summary of the contracting process

The Tameside Metropolitan Borough Council recently completed the procurement process for a service contract titled "Digital Place for Local Public Services - Customer Experience Program". The procurement was focused within the IT services industry, specifically targeting consulting, software development, Internet, and support. This initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies over a three-year period from 6th June 2025 to 6th June 2028. The procurement was conducted via a limited method, specifically as a direct award through G Cloud 14 without the prior publication of a tender call. The project is geographically situated within the UKD region, specifically for services delivered to Tameside Council, and the award was signed on 6th August 2025. The awarded contract, worth £900,000, was given to Placecube Ltd.

This tender offers significant opportunities for growth for businesses specialising in IT services, especially those concentrating on customer experience enhancement and operational efficiency solutions. The contract calls for innovative approaches to public service digitalisation, making it an attractive proposition for companies capable of delivering on large-scale digital transformation projects. Businesses with experience in consulting and software development, especially those that can operate within the public sector framework, stand to benefit significantly. Engaging with regional or local authorities, such as Tameside Metropolitan Borough Council, also presents an opportunity for businesses to establish or strengthen relationships within the public procurement market.

How relevant is this notice?

Notice Information

Notice Title

Digital Place for Local Public Services - Customer Experience Program

Notice Description

3-year contract. The Council are seeking a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

Lot Information

Lot 1

3-year for a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

Procurement Information

Procured as a direct award through G Cloud 14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0582c6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046650-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£900,000 £500K-£1M

Notice Dates

Publication Date
6 Aug 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Aug 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tameside Metropolitan Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ASHTON UNDER LYNE
Postcode
OL6 0GS
Postcode Area
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD35 Greater Manchester South East
Delivery Location
TLD North West (England)
Local Authority
Tameside
Electoral Ward
St Peter's
Westminster Constituency
Ashton-under-Lyne

Supplier Information

Number of Suppliers
1
Supplier Name

Placecube Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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