Provision of All-age Carers Support Service

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    "date": "2025-12-12T16:07:13Z",
    "ocid": "ocds-h6vhtk-0582da",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PJDT-6566-GZNX",
            "name": "Southend-on-Sea City Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PJDT-6566-GZNX"
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            "address": {
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                "locality": "Southend On Sea",
                "postalCode": "ss2 6fa",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH31"
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            "contactPoint": {
                "name": "Lucy Gayler",
                "email": "procurementops@southend.gov.uk"
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        {
            "id": "GB-COH-04144820",
            "name": "CARERS FIRST",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04144820"
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                "postalCode": "ME2 4TG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ41"
            },
            "contactPoint": {
                "email": "kate.kennard@carersfirst.org.uk"
            },
            "roles": [
                "supplier"
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            "details": {
                "url": "http://www.carersfirst.org.uk",
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PJDT-6566-GZNX",
        "name": "Southend-on-Sea City Council"
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    "planning": {
        "milestones": [
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                "id": "engagement",
                "type": "engagement",
                "description": "Southend-on-Sea City Council wish to engage with prospective bidders to give an overview of the Scope of Services and provide further procurement-related information on the upcoming tender exercise. There will also be an opportunity for a Q&A session at the end of the presentation. The Council will use all reasonable endeavours to respond to questions raised within the session. Please email lucygayler@southend.gov.uk by no later than 22nd August 2025 to confirm your attendance and register your interest in this opportunity. The Market Engagement Event will be held virtually via Teams (Date: 26th August 2026 Time: 10:30am - 11:30am) Please provide all attendees names and email addresses to the email address above. Southend City Council will also require all prospective bidders to complete a pre-market engagement questionnaire in order for the Council to receive further market insight prior to the engagement session. Please complete the questionnaire by no later than 22nd August 2025. The questionnaire will be issued to all prospective bidders who register an intent to respond via email to the above email address.",
                "dueDate": "2025-08-26T23:59:59+01:00",
                "status": "scheduled"
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    "tender": {
        "id": "DN785841",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Provision of All-age Carers Support Service",
        "description": "Southend-on-Sea City Council (SCC) intends to award an All-age Carers Support Service. The detail of which can be found below. Overview: The contract aims to commission a comprehensive support service for unpaid carers of all ages, providing them with timely information, advice, practical and emotional support, respite options, and advocacy. The service must be accessible, inclusive, co-produced with carers, and responsive to their diverse and changing needs. Outcomes include improved carer wellbeing, resilience, and access to support at different points in their caring journey. Stakeholders include carers, local VCSEs, local businesses, health partners, and Adult Social Care. Complexity includes aligning delivery across age groups and ensuring digital and face-to-face access. Scope of Service: The service will require the provision of information and advice and support across various areas and the provision of a range of services for carers. The All-age Carers Support service covers the following services: * Early identification * Information and advice * Statutory carers assessments * Personal Budget * Peer support * Carers breaks * Young carers * Transition support * Ad hoc appointment breaks * Advocacy for carers Access and Delivery of Service: The Carers Support Service will provide face-to-face support and be available a minimum of five days a week on a flexible basis. The service must be accessible to all carers, including those who work or have limited availability due to their caring responsibilities. The provider should record how carers access the service, including face-to-face, telephone, email, online platforms, or virtual meetings. The service will not operate from a fixed physical base but will instead deliver support from community hubs and other accessible venues across Southend-on-Sea. This outreach approach will help maximise visibility and accessibility within the community. Where appropriate, the provider is expected to offer home visits, including to carers living in their own homes or in settings such as care homes or supported accommodation, to ensure equitable access for those unable to travel. Conditions of Award: The decision to award this contract to the Preferred Bidder will be subject to the following: * Satisfactory conclusion of the voluntary Standstill Period. * Successful completion of the awarded bidders' compliance and certification checks at the PSQ Stage and following the provisional award of contracts to the successful bidders. * Successful completion of Southend-on-Sea City Council's governance to award process which is set to take place in January 2026. Local Government Reform: The contracting authority is Southend-on-Sea City Council and any Successor Body meaning one or more entities which assumes any of the Council's functions (as applicable) as a result of Local Government Reform (LGR). Such successor body or bodies may be, without limitation, a local authority, a combined county authority, a strategic authority or any other status determined pursuant to the Devolution and LGR Legislation.",
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            "amountGross": 1007065,
            "currency": "GBP"
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                "awardCriteria": {
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                            "type": "quality",
                            "name": "Technical (Quality) Evaluation",
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                "renewal": {
                    "description": "There is an option to extend the contract by 24 months with 2 extensions available (of 12 month durations each)."
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "The provisioning of documentation relating to the Procurement Process and the submission of Responses from interested Parties will be conducted electronically via Southend-on-Sea City Council's Electronic Tender Facility, ProContract: https://procurement.southend.gov.uk/southend/portal.nsf/index.htm The Candidates must ensure that they have downloaded and are fully aware of all the information which they are required to be in receipt of. This includes the Procurement Specific Questionnaire, Technical (Quality) Responses, Commercial (Price) Submissions, Tender Forms & Declarations. All submissions must be forms to be completed online via Pro Contract. All key procurement timescales will be found within the ITT document attached to the tender pack on ProContract.",
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