Planning

ECRM - SaaS Customer Relationship Management

HM REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

PlanningUpdate

18 Aug 2025 at 07:28

UK1 - Pipeline Notice
Planning

11 Aug 2025 at 06:49

UK1 - Pipeline Notice
Summary of the contracting process

The procurement process for the "ECRM - SaaS Customer Relationship Management" initiated by HM Revenue & Customs (HMRC) focuses on acquiring Software as a Service (SaaS) CRM licenses. Categorised under IT services—consulting, software development, Internet, and support—the central government agency seeks services with the contract period planned from 1st October 2025 to 30th September 2040. This procurement, currently in the planning stage, will see its planning update published on 18th August 2025. HMRC, headquartered at 100 Parliament Street, London, serves as the buyer for this project, with communication channels updated as of mid-August 2025.

This tender presents significant growth opportunities for businesses specialised in IT services, particularly those experienced in SaaS CRM solutions. Companies with a proven track record in delivering scalable software solutions and those skilled in long-term IT collaboration would be well-suited to engage. This procurement process provides an avenue to secure a relationship with a key government department, an opportunity to influence future government IT infrastructure, and the potential for a steady income stream from this extensive contract period.

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Notice Information

Notice Title

ECRM - SaaS Customer Relationship Management

Notice Description

Provision of Software as a Service (SaaS) Customer Relationship Management Licenses

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0584b5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049327-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
19 Aug 2025Expired
Award Date
Not specified
Contract Period
30 Sep 2025 - 30 Sep 2040 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Not specified
Contact Email
christopher.edwards@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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