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Service Desk Professional Support Service

Leeds Community Healthcare NHS Trust

This public procurement record has 2 releases in its history.

Tender

02 Sep 2025 at 08:48

UK4 - Tender Notice
Planning

13 Aug 2025 at 10:21

UK3 - Planned Procurement Notice
Summary of the contracting process

Leeds Community Healthcare NHS Trust is currently engaged in a tender process, seeking to appoint a provider for the "Service Desk Professional Support Service." This initiative, which is categorised under computer support and consultancy services, aims to support the end-to-end design and implementation of a new service desk arrangement. The procurement process is at the tender stage and is conducted via an open, below-threshold competition. Interested suppliers can submit their tenders through the Atamis Health Family System before the closing date on 3rd October 2025 at 12:00 PM. The project, to be executed in the United Kingdom, involves the preliminary discovery of existing workflows, current support provisions, and the needs of the broader organisation.

This tender presents substantial opportunities for businesses specialising in IT consultancy and support, particularly those capable of providing comprehensive service desk solutions. Companies that are small and medium-sized enterprises (SMEs) or those categorised as voluntary, community, and social enterprises (VCSEs) may find this opportunity especially appealing, as they are explicitly encouraged to participate. The project demands that the chosen supplier complete the service delivery within twelve months, following a contract commencement expected in late 2025. The potential for business growth lies in the opportunity to establish a long-term relationship with a significant public authority, and the ability to demonstrate innovative, efficient solutions for public sector clients.

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Notice Information

Notice Title

Service Desk Professional Support Service

Notice Description

Support in the end-to-end design and implementation of a new service desk arrangement. This will initially require a discovery piece of work, to understand how we currently work, the support we provide, and the requirements of our wider organisation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0586c2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/052988-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
£50,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 202511 months ago
Submission Deadline
3 Oct 2025Expired
Future Notice Date
6 Oct 2025Expired
Award Date
Not specified
Contract Period
2 Dec 2025 - 1 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leeds Community Healthcare NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS6 1PF
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Headingley & Hyde Park
Westminster Constituency
Leeds Central and Headingley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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