Notice Information
Notice Title
Independent Health Complaints Advocacy
Notice Description
Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.
Lot Information
Lot 1
Renewal: 1 option to extend for up to 2 years.
Planning Information
Premarket engagement runs from 18th August to 5th September 2025.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0589f9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/007990-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85000000 - Health and social work services
85312300 - Guidance and counselling services
85312310 - Guidance services
85312320 - Counselling services
85312400 - Welfare services not delivered through residential institutions
85320000 - Social services
Notice Value(s)
- Tender Value
- £300,000 £100K-£500K
- Lots Value
- £300,000 £100K-£500K
- Awards Value
- £252,085 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Jan 20263 weeks ago
- Submission Deadline
- 19 Nov 2025Expired
- Future Notice Date
- 1 Oct 2025Expired
- Award Date
- 21 Jan 20261 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF EALING
- Additional Buyers
- Contact Name
- Sally Brown
- Contact Email
- procurement@ealing.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- W5 2HL
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI73 Ealing
- Delivery Location
- TLI73 Ealing
-
- Local Authority
- Ealing
- Electoral Ward
- Ealing Broadway
- Westminster Constituency
- Ealing Central and Acton
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/007990-2026
29th January 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/067814-2025
23rd October 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/049603-2025
18th August 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/049583-2025
18th August 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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