Award

L3 Customer Service Apprenticeship

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 1 release in its history.

Award

20 Aug 2025 at 10:05

Summary of the contracting process

The Department for Work & Pensions, a central government public authority located in London, United Kingdom, has completed the procurement process for a project titled "L3 Customer Service Apprenticeship." The project aims to commercially fund six learners in Wales to undertake Level 3 Customer Service Apprenticeship programmes. This procurement falls under the services category, specifically focusing on staff training services, and utilised a direct procurement method below the threshold, without competition. The contract was awarded to MBKB LTD, a supplier based in Coseley, United Kingdom. The procurement stage has progressed to the award phase, with the contract having been signed on 20th August 2025, and the contract duration set from 21st August 2025 to 20th September 2025.

This tender represents an opportunity for strategic business growth in the educational and training sector, particularly for businesses specialising in vocational training services. Companies experienced in delivering apprenticeship programmes and possessing the capability to operate across multiple regions within the UK, including the northern (UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK), would be well-suited to compete for similar opportunities in the future. This type of contract is particularly advantageous for small and medium enterprises (SMEs) keen to establish or expand their portfolio by aligning with public sector initiatives aimed at enhancing skill levels within the workforce. By participating in such government-backed programmes, businesses can leverage their expertise to secure repeat opportunities and forge lasting relationships with key government departments.

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Notice Title

L3 Customer Service Apprenticeship

Notice Description

To commercially fund 6 learners in Wales to undertake L3 Customer Service Apprenticeship. Processed by SSCL

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058b12
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/050078-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services


CPV Codes

80511000 - Staff training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£24,000 Under £100K

Notice Dates

Publication Date
20 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Aug 20256 months ago
Contract Period
20 Aug 2025 - 20 Sep 2025 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Contact Name
Not specified
Contact Email
cdp-i.systemsanddata@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MBKB

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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