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PARKING DEBT MANAGEMENT SERVICES (Concession contract)

Westminster City Council

This public procurement record has 3 releases in its history.

Award

07 Sep 2026 at 17:27

UK6 - Contract Award Notice
Tender

10 Mar 2026 at 11:14

UK4 - Tender Notice
Planning

20 Aug 2025 at 16:23

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Westminster City Council procured parking debt management concession services, primarily for recovering unpaid penalty charge notices and other parking-related debt. The scope covers tracing people with no recorded address, pre-warrant collection and debtor engagement, post-warrant enforcement, expired-warrant recovery, write-off recommendations, foreign debt collection including Scotland and Northern Ireland, reporting, customer services, payment arrangements, complaints and social value. It also includes ethical enforcement involving vulnerability, hardship and safeguarding considerations, enforcement vehicles and a vehicle pound, persistent-evader vehicle operations, and special operations with the Metropolitan Police Service. This is a public service contract delivered in connection with Westminster City Council’s parking debt requirements across the United Kingdom. The service category is bailiff and debt-enforcement work.

The procurement is complete and was run as an above-threshold open procedure for one lot. Five bids reached the final stage, with no final-stage bids from SMEs or voluntary, community or social enterprises. The quality criterion carried 100% of the evaluation, including 10% for responsible procurement and social value; economic and technical selection requirements applied. Three suppliers were awarded separate contracts: CDER Group Limited, Marston (Holdings) Limited and Newlyn PLC, each with a gross awarded value of £4.9 million. All awards were made on 3 September 2026. Each contract is due to run from 1 November 2026 to 31 October 2030, with two optional 12-month extensions allowing a maximum end date of 31 October 2032. Contract signature is scheduled for 31 October 2026.

This award shows that Westminster City Council uses a multi-supplier model for substantial parking-debt enforcement rather than appointing a single provider. Suppliers seeking to compete for a comparable requirement would need credible end-to-end debt recovery capability, including tracing, address validation, telephone and postal engagement, pre- and post-warrant enforcement, expired-warrant case handling and foreign debt collection. Operational readiness would also require enforcement vehicles, access to a vehicle pound and the ability to manage persistent-evader vehicles and special operations with police partners. Strong customer-service, payment-arrangement, complaints and reporting systems are central to the requirement. Competitors would need demonstrable processes for ethical enforcement, vulnerability and hardship, alongside capacity to deliver responsible procurement and social value commitments. The successful supplier profile is large-scale, regulated-looking enforcement organisations able to manage complex public-sector caseloads.

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Notice Information

Notice Title

PARKING DEBT MANAGEMENT SERVICES (Concession contract)

Notice Description

This procurement is for the Provision of Parking Debt Management Services; primarily for the collection of debt arising from unpaid PCNs and other parking related debt.

Lot Information

Lot 1

Renewal: 2 x Optional 12 month extensions subject to council requirements

Planning Information

Westminster City Council (WCC) seeks to obtain market feedback in relation to the commissioning of the Parking Debt Management Concession Services. Westminster City Council is looking to appoint a supplier, or multiple suppliers for the provision of these Services; for the collection of/pursuance of debt arising from unpaid PCNs and other parking related debt. It may also include options for the removal and storage of vehicles that qualify as persistent evaders. These services will consist of: A. Pre-First Postal Notice Tracing Process (DVLA: No Trace) B. Pre-Warrant Debt Collection (e.g. address validation/changes, early debtor engagement by post and telephone, write off recommendation/case screening) C. Post Warrant Collection D. Expired Warrant recovery and write off process E. Foreign Debt Collection (including Scotland and N Ireland) F. General Debt Management Services (e.g. client liaison, reporting, customer services, payment arrangements, complaint handling, social value) G. Provision of Enforcement vehicles and pound H. Ethical enforcement, vulnerability, hardship etc I. Persistent Evader Vehicles J. Special operations in partnership with MPS It is likely the contract will be for a duration of 4 years with the possibility to extend for up to a further 2 years (subject to internal approvals), although the term of any extensions is yet to be agreed. The proposed commencement date will be 1st November 2026; however, this may change. A Request For Information (RFI) document is available to complete for interested organisations. To take part in the market engagement exercise, interested organisations should complete the Request for Information (RFI) document which is available on the councils e-procurement tool ("Jaggaer"), reference "Parking Debt Management Concession Services". The link to Jaggaer can be found here: https://wcc.ukp.app.jaggaer.com/esop/ogc-host/public/wcc/web/login.jst?VISITORID=4a0544d5-013a-4429-ae33-6f6aa52d8650&_ncp=1722428316887.988243-1. Please copy and paste the link into your browser and follow the guidance. If you are not already registered on Jaggaer, you will need to register first to be able to access the RFI document. Further information can be found on the councils website here: https://www.westminster.gov.uk/about-council/procurement/our-esourcing-and-contract-management-solution. This questionnaire will not form part of the formal procurement process. All responses are to be submitted via Jaggaer no later than Midday (12:00 hrs (GMT)) on Friday 12th September 2025. The deadline for submitting clarification questions will be 17:00hrs Friday 5th September 2025. Our expectation is that a procurement will follow on conclusion of the market engagement exercise. It is to be noted that a UK3 - Planned Procurement Notice relating to the above has also been issued.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058b9d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084626-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75242110 - Bailiff services

Notice Value(s)

Tender Value
£12,600,000 £10M-£100M
Lots Value
£14,700,000 £10M-£100M
Awards Value
£4,900,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20264 weeks ago
Submission Deadline
13 Apr 2026Expired
Future Notice Date
1 Jan 2026Expired
Award Date
3 Sep 20261 months ago
Contract Period
1 Nov 2026 - 31 Oct 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
3
Supplier Names

CDER Group

Marston (Holdings) Limited

Newlyn Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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