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Out of Hours Call-Handling Services

BELIEVE HOUSING LIMITED

This public procurement record has 3 releases in its history.

Award

30 Jan 2026 at 12:39

UK6 - Contract Award Notice
Tender

14 Nov 2025 at 12:10

UK4 - Tender Notice
Planning

27 Aug 2025 at 15:44

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process for the "Out of Hours Call-Handling Services" by Believe Housing Limited is at the award stage as of 30th January 2026. This contract is aimed at providing an emergency response service outside of standard business hours, available every day of the year, and is set to operate in the United Kingdom's region UKC14. The award follows an open procedure, with Orbis Protect Limited identified as the supplier, pending the contract's signature scheduled for 13th February 2026. The contract will commence on 1st April 2026 and run through to 31st March 2029, with potential renewals of up to 12 months on two occasions. The awarded contract has a gross value of £239,705.12, covering services classified under the CPV code 79512000 for call centre operations.

This contract offers substantial opportunities for growth for businesses engaged in providing call-handling and emergency support services, particularly those operating round-the-clock. Large enterprises with robust infrastructure and staffing capabilities, like Orbis Protect Limited, are well-suited to deliver the scope of work required under this contract. Additionally, small to medium enterprises (SMEs) in the call-handling sector could also find opportunities in subcontracting, given their agility and specialised service potential. This competitive tender involved multiple bidders, indicating a vibrant market interest, and reflects the demand for maintaining high service availability to manage emergency situations efficiently outside standard working hours.

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Notice Information

Notice Title

Out of Hours Call-Handling Services

Notice Description

Out of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.

Lot Information

Lot 1

Renewal: Up to 12 months on up to 2 occasions

Planning Information

Please complete Engagement Questionnaire. Please use the document provided. Deadline is 12noon on 05th September 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058ebe
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008439-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
£250,000 £100K-£500K
Awards Value
£199,754 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20266 months ago
Submission Deadline
16 Dec 2025Expired
Future Notice Date
10 Oct 2025Expired
Award Date
29 Jan 20267 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
2028-06-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BELIEVE HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SEAHAM
Postcode
SR7 7TT
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC14 Durham
Local Authority
County Durham
Electoral Ward
Dalton & Dawdon
Westminster Constituency
Easington

Supplier Information

Number of Suppliers
1
Supplier Name

Orbis Protect Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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