Notice Information
Notice Title
Out of Hours Call-Handling Services
Notice Description
Out of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.
Lot Information
Lot 1
Renewal: Up to 12 months on up to 2 occasions
Planning Information
Please complete Engagement Questionnaire. Please use the document provided. Deadline is 12noon on 05th September 2025.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-058ebe
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/008439-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £250,000 £100K-£500K
- Lots Value
- £250,000 £100K-£500K
- Awards Value
- £199,754 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Jan 20262 months ago
- Submission Deadline
- 16 Dec 2025Expired
- Future Notice Date
- 10 Oct 2025Expired
- Award Date
- 29 Jan 20262 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- 2028-06-01
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BELIEVE HOUSING LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SEAHAM
- Postcode
- SR7 7TT
- Post Town
- Sunderland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC41 Durham
- Delivery Location
- TLC14 Durham
-
- Local Authority
- County Durham
- Electoral Ward
- Dawdon
- Westminster Constituency
- Easington
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/008439-2026
30th January 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/073933-2025
14th November 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/051670-2025
27th August 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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