Award

HMRC Incentive Vouchers

HM REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

28 Aug 2025 at 07:03

Summary of the contracting process

HM Revenue & Customs, a central government authority based in London, conducted a procurement process for 'HMRC Incentive Vouchers' to support user research for their Digital Services. This contract, under the industry category of miscellaneous business services, involves the supply of both digital and paper vouchers redeemable both within the UK and internationally, including limited use in the EU, Norway, Iceland, and Switzerland. The procurement was at the award stage with a contract period from 28 August 2025 until 17 August 2026, following a direct procurement method below threshold without competition.

This tender offers avenues for business growth, particularly for companies specialising in voucher and incentive services that can handle a combination of digital and paper formats for international use. Large-scale organisations such as PARK RETAIL LIMITED, the awarded supplier, are well-suited to handle the logistical and operational demands of this service. Such businesses can leverage this opportunity to expand their reach and enhance their portfolio of government contracts by demonstrating their capability to address the diverse requirements specified by HMRC.

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Notice Title

HMRC Incentive Vouchers

Notice Description

HMRC look to provide an incentive voucher to users within and outside the UK that have taken part in research for our Digital Services. Where users are recruited through the HMRC User panel we issue vouchers to thank the Users for their involvement. Because of user locations we would like the option for the vouchers to be redeemable in both the UK and internationally (Counties within the EU, as well as Norway, Iceland and Switzerland, however, these will be minimal). HMRC will require the supplier to provide paper incentive vouchers to offline users for taking part in the user research to support the development of our digital platforms. If supplier unable to issue directly the supplier will provide paper incentive vouchers to HMRC, who in turn will issue to their users. Vouchers will be required in a combination of digital and paper/card voucher format (which must be suitable for offline users) as prescribed by HMRC and all must be available to use outside the UK. HMRC will require all vouchers to remain valid for at least 1 year.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058ef8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051762-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79900000 - Miscellaneous business and business-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£110,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Aug 20256 months ago
Contract Period
27 Aug 2025 - 17 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Not specified
Contact Email
hmrcsupportsapariba@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

PARK RETAIL

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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