Tender

NHS South West London ICB Crisis Cafes

NHS SOUTH WEST LONDON INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

Tender

15 Oct 2025 at 16:34

Planning

28 Aug 2025 at 13:51

Summary of the contracting process

The NHS South West London Integrated Care Board is actively tendering for the provision of five Crisis Cafés across the boroughs of Sutton, Croydon, Wandsworth, Merton, Kingston, and Richmond. This initiative falls under the "Community Health Services" industry category and aims to offer non-clinical, welcoming spaces for adults experiencing mental health distress. The procurement is in the tender stage, utilising an open procedure with electronic submission, and interested parties have until 16:00 on 12 November 2025 to submit their bids. The contract is valued at £6,434,350 and may span up to five years, including possible extensions after an initial three-year period.

This tender presents a significant opportunity for organisations specialising in community health services, particularly those with experience operating non-clinial support environments. Businesses that can address mental health crises and maintain constant, after-hours support will find this opportunity especially beneficial. It is suited for single organisations or consortia capable of managing multiple lots across diverse locations to deliver an integrated service, with a focus on reducing emergency department burdens and improving intervention accessibility. The project encourages participation from experienced providers looking to expand their operations in the public healthcare sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

NHS South West London ICB Crisis Cafes

Notice Description

NHS South West London ICB is seeking to procure five recovery/crisis cafes located in Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support.

Lot Information

Croydon

South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.

Options: Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority.

Renewal: Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority.

Sutton

South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.

Options: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Kingston and Richmond

South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.

Options: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Wandsworth

South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.

Options: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Merton

South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.

Options: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058f7e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/065731-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85323000 - Community health services

Notice Value(s)

Tender Value
£6,434,350 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20254 months ago
Submission Deadline
12 Nov 2025Expired
Future Notice Date
12 Oct 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH WEST LONDON INTEGRATED CARE BOARD
Contact Name
Sara O'Donnell
Contact Email
hub.psrrepresentation@nhs.net, hub.queries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW19 1RH
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI London

Local Authority
Merton
Electoral Ward
Wimbledon Town & Dundonald
Westminster Constituency
Wimbledon

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-058f7e-2025-10-15T17:34:00+01:00",
    "date": "2025-10-15T17:34:00+01:00",
    "ocid": "ocds-h6vhtk-058f7e",
    "initiationType": "tender",
    "tender": {
        "id": "PRJ-2216",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "NHS South West London ICB Crisis Cafes",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "85323000",
            "description": "Community health services"
        },
        "mainProcurementCategory": "services",
        "description": "NHS South West London ICB is seeking to procure five recovery/crisis cafes located in Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support.",
        "value": {
            "amount": 6434350,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.",
                "status": "active",
                "title": "Croydon",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority."
                }
            },
            {
                "id": "2",
                "description": "South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.",
                "status": "active",
                "title": "Sutton",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                }
            },
            {
                "id": "3",
                "description": "South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.",
                "status": "active",
                "title": "Kingston and Richmond",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                }
            },
            {
                "id": "4",
                "description": "South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.",
                "status": "active",
                "title": "Wandsworth",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                }
            },
            {
                "id": "5",
                "description": "South West London ICB is seeking to appoint a provider/s for the five Recovery/Crisis Cafes across all six boroughs of Southwest London ICB - Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. Service requirements are split into five geographic procurement lots with the same (a single) Service Specification for delivery across the lots. Bidders will have the options to bid for one, several or all lots. The services could be delivered by separate organisations, by the same organisation, or by different organisations bidding in partnership to provide a cohesive service.",
                "status": "active",
                "title": "Merton",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority"
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "1",
                "deliveryLocation": {
                    "description": "Croydon"
                }
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "2",
                "deliveryLocation": {
                    "description": "Sutton"
                }
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "3",
                "deliveryLocation": {
                    "description": "Kingston and Richmond"
                }
            },
            {
                "id": "4",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "4",
                "deliveryLocation": {
                    "description": "Wandsworth"
                }
            },
            {
                "id": "5",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "5",
                "deliveryLocation": {
                    "description": "Merton"
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-10-13T00:00:00+01:00"
        },
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://atamis-1928.my.site.com/s/Welcome",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2025-11-12T16:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2025-11-13T01:00:00Z"
        },
        "bidOpening": {
            "date": "2025-11-13T01:00:00Z",
            "address": {
                "streetAddress": "Tenders are submitted electronically on the Atamis e-tendering portal."
            }
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-159140",
            "name": "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD",
            "identifier": {
                "legalName": "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "120 The Broadway",
                "locality": "London",
                "region": "UKI",
                "postalCode": "SW191RH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "hub.psrrepresentation@nhs.net",
                "url": "https://discovery.ariba.com/rfx/23405632"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.southwestlondon.icb.nhs.uk",
                "buyerProfile": "https://www.southwestlondon.icb.nhs.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-NHS-QWE",
            "name": "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD",
            "identifier": {
                "legalName": "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD",
                "id": "QWE",
                "scheme": "GB-NHS"
            },
            "address": {
                "streetAddress": "120 The Broadway",
                "locality": "London",
                "region": "UKI63",
                "postalCode": "SW191RH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sara O'Donnell",
                "email": "hub.queries@nhs.net",
                "url": "https://atamis-1928.my.site.com/s/Welcome"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.southwestlondon.icb.nhs.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-163987",
            "name": "https://www.southwestlondon.icb.nhs.uk",
            "identifier": {
                "legalName": "https://www.southwestlondon.icb.nhs.uk"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-NHS-QWE",
        "name": "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD"
    },
    "language": "en",
    "description": "This is a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023."
}