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South West London ICB Crisis Cafe Service

NHS SOUTH WEST LONDON INTEGRATED CARE BOARD

This public procurement record has 4 releases in its history.

TenderUpdate

26 Mar 2026 at 12:24

Tender Notice
Award

11 Mar 2026 at 17:34

Award Notice
Tender

15 Oct 2025 at 17:34

Tender Notice
Planning

28 Aug 2025 at 14:51

Planning Notice
Summary of the contracting process

NHS South West London Integrated Care Board is managing a procurement process for the Crisis Cafe Service in South West London, targeting community health services. The service aims to provide recovery/crisis cafes in boroughs like Sutton, Croydon, Wandsworth, Merton, Kingston and Richmond. These cafes will offer non-clinical support to adults in mental distress, particularly outside regular service hours. This process is currently in the award stage with an intention to finalise contracts under the Provider Selection Regime (PSR) regulations. The contracts are set for an initial term of three years, with potential extensions, valued at £6,434,350 over the period. The deadline for representations regarding this award was 24 March 2026.

This tender presents a robust opportunity for organisations focusing on mental health services, community support, and innovative interventions to expand their operations. Businesses capable in providing community health services and specialising in mental health support will find this opportunity beneficial. Entities like Mind in Croydon and Sutton Mental Health Foundation have already been awarded contracts, suggesting that those with similar competencies in providing safe and supportive environments could thrive. The open procurement method supports competitive entry, allowing diverse providers, whether large or SMEs, to vie for these contract lots and contribute to improving mental health access across the region.

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Notice Information

Notice Title

South West London ICB Crisis Cafe Service

Notice Description

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Lot Information

Crisis Cafe - Lot 1 Croydon

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend up to two 12 month periods.

Renewal: Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority.

Crisis Cafe Service Lot 2 Sutton

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Crisis Cafe Service Lot 3 Kingston and Richmond

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Crisis Cafe Lot 4 Wandsworth

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Crisis Cafe Lot 5 Merton

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058f7e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027877-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85323000 - Community health services

Notice Value(s)

Tender Value
£6,434,350 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£6,428,458 £1M-£10M

Notice Dates

Publication Date
26 Mar 20265 months ago
Submission Deadline
12 Nov 2025Expired
Future Notice Date
13 Oct 2025Expired
Award Date
9 Mar 20265 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH WEST LONDON INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW19 1RH
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI London
Local Authority
Merton
Electoral Ward
Wimbledon Town & Dundonald
Westminster Constituency
Wimbledon

Supplier Information

Number of Suppliers
5
Supplier Names

Community Drug and Alcohol Recovery Services

Hestia Housing and Support

Mind in Croydon

Richmond Borough Mind

Sutton Mental Health Foundation Charity Company

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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