Award

Provision of IT Hardware and Software Support Renewal

HM REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

01 Sep 2025 at 15:07

Award Notice
Summary of the contracting process

The procurement process for the "Provision of IT Hardware and Software Support Renewal" was initiated by HM Revenue & Customs (HMRC), a national or federal agency based in London, United Kingdom. This process, classified under the industry category of IT services, involves services related to consulting, software development, internet, and support, specifically for performance monitoring and troubleshooting tools across HMRC locations. The current procurement stage is the 'Award' phase, as the contract to British Telecommunications Limited was signed on 25th July 2025. The procurement method used was limited, via a call-off procedure from a CCS Framework, allowing award without prior publication. The contract includes provisions for hardware licenses support and was valued at £984,247.63 GBP.

This tender presents substantial opportunities for businesses involved in IT services, particularly those specialising in hardware and software support. Although the procurement was conducted without a competitive prior call for competition, it highlights the growing demand for performance monitoring and troubleshooting tools within governmental structures. Organisations able to offer significant social value and competitive pricing will find future opportunities in similar contracts. Large-scale enterprises that can deliver comprehensive and enduring IT solutions would be particularly suited to take on contracts like this, helping them expand their foothold in public sector IT infrastructures.

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Notice Information

Notice Title

Provision of IT Hardware and Software Support Renewal

Notice Description

Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.

Lot Information

Lot 1

A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.

Options: 1 permissible 12 month extension

Procurement Information

This was a call-off procedure via a CCS Framework and therefore the award of contract without prior publication in the Official Journal of the European Union is lawful.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059195
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/052914-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£984,247 £500K-£1M

Notice Dates

Publication Date
1 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jul 20257 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Mandy Beames
Contact Email
mandy.beames@hmrc.gov.uk
Contact Phone
+44 3000501015

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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