Award

Service Desk - IT & Estates

POLICE AND CRIME COMMISSIONER FOR DURHAM

This public procurement record has 1 release in its history.

Award

02 Sep 2025 at 10:41

UK7 - Contract Details Notice
Summary of the contracting process

The public procurement process concerns a contract awarded by the Police And Crime Commissioner for Durham. The contract, titled "Service Desk - IT & Estates," involves the provision of a centralised IT solution, addressing IT operations and customer support needs. The procurement process has reached the Award stage, with a contract signed on 1 August 2025. This contract falls under the "goods" category and is located in Durham, with the supplier based in London. The procurement method was described as "Below threshold - unknown," and the contract period extends from 30 August 2025 to 29 August 2026. The project is classified under IT software packages.

This tender presents an opportunity for growth primarily for businesses in the IT software sector, particularly those capable of delivering comprehensive IT solutions and customer support. Small and medium-sized enterprises (SMEs), akin to the awarded supplier, SUNRISE SOFTWARE LIMITED, might find similar opportunities to expand their portfolio by engaging in similar procurement processes. Companies with expertise in centralised IT management and automation, especially those willing to navigate public sector contracts, would be well-suited to compete in such tenders.

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Notice Information

Notice Title

Service Desk - IT & Estates

Notice Description

A centralised solution to manage and automate requests, track IT operations, and deliver customer support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059202
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/053092-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£16,042 Under £100K

Notice Dates

Publication Date
2 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20256 months ago
Contract Period
29 Aug 2025 - 29 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR DURHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5TT
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
Not specified
Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

SUNRISE SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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