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Financial Inclusion Service

LONDON & QUADRANT HOUSING TRUST

This public procurement record has 5 releases in its history.

Award

26 Aug 2026 at 12:29

UK7 - Contract Details Notice
Award

07 Jul 2026 at 17:44

UK6 - Contract Award Notice
Tender

05 May 2026 at 13:09

UK4 - Tender Notice
PlanningUpdate

11 Sep 2025 at 10:25

UK1 - Pipeline Notice
Planning

04 Sep 2025 at 16:36

UK1 - Pipeline Notice
Summary of the contracting process

London & Quadrant Housing Trust procured a financial inclusion service for all its residents, regardless of location. The service combines high-quality triage with debt advice, welfare rights support and energy advice. Triage is intended to direct lower-need customers to a telephone-based service, higher-need or vulnerable residents and complex cases to L&Q’s in-house team, and other customers to suitable external services with an effective referral and handover. The telephone service covers debt advice, welfare rights support and advice, and energy advice. The requirement is classified as financial consultancy services. Delivery covers England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West.

The procurement is complete and was awarded through an above-threshold open procedure. One lot was evaluated using 70% quality and 30% price. Three bids reached the final stage, all from SMEs. Auriga Services Limited was awarded the contract on 7 July 2026 for £4.4 million gross. The award standstill ended on 17 July 2026, and the contract was signed on 7 August 2026. The contract period runs from 1 October 2026 to 30 September 2028, with two 12-month extensions available solely at L&Q’s discretion, giving a maximum end date of 30 September 2030. The estimated annual value is £1.1 million, with demand-led expenditure and options to vary service volumes within scope. Payment terms are 30 days.

This award shows a housing provider buying an integrated, demand-led financial inclusion service at substantial scale. A credible future supplier would need to provide reliable triage, telephone-based support and strong referral pathways, while working effectively with an in-house team on vulnerable residents and complex cases. Relevant capability spans debt advice, welfare rights, energy advice, case assessment, safeguarding and sustained intervention. The service must handle high referral volumes and adjust capacity as resident need, case complexity, economic conditions, policy and funding change. Performance will be judged by resident financial gains, take-up of triage and service delivery, and measurable social value. Suppliers able to evidence outcomes, consistent quality and effective partnership working would be well placed when this requirement next returns to market.

How relevant is this notice?

Notice Information

Notice Title

Financial Inclusion Service

Notice Description

L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide: * Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually * Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059480
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081242-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66171000 - Financial consultancy services

Notice Value(s)

Tender Value
£3,600,000 £1M-£10M
Lots Value
£3,600,000 £1M-£10M
Awards Value
£4,400,000 £1M-£10M
Contracts Value
£4,400,000 £1M-£10M

Notice Dates

Publication Date
26 Aug 2026Today
Submission Deadline
1 Jun 2026Expired
Future Notice Date
1 Dec 2025Expired
Award Date
7 Jul 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON & QUADRANT HOUSING TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E15 4PN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

AURIGA SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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