East of England Crisis Text Support Service

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-059933-2026-01-27T16:09:53Z",
    "date": "2026-01-27T16:09:53Z",
    "ocid": "ocds-h6vhtk-059933",
    "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 6th February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations should be emailed to estates&digital@eoecph.nhs.uk.<br/><br/>The award decision-makers were as set out below:<br/>* Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)<br/> Mental Health Programme Manager<br/>Business & Transformation Manager for Milton Keynes Mental Health Services<br/><br/>* Cambridge and Peterborough Integrated Care Board (ICB)<br/> Delivery Partner<br/><br/>* Hertfordshire and West Essex Integrated Care Board (ICB)<br/> CYPMHS Senior Commissioning Manager <br/> Senior Commissioning Manager <br/><br/>* Hertfordshire and West Essex Integrated Care System (ICS)<br/> Deputy Head of Adult Mental Health<br/> <br/>* Mid and South Essex Integrated Care System (ICS)<br/> Lead for Mental Health (inc Learning Disability & Specialist Commissioning) <br/> Quality Lead Nurse for Mental Health <br/> <br/>* Norfolk and Suffolk NHS Foundation Trust<br/> Social Worker & AMHP <br/> Head of Crisis Improvement Programme <br/><br/>* Norfolk & Waveney Integrated Care Board (ICB)<br/> Adult Mental Health Senior Collaborative Lead <br/> CYP Senior Programme Manager - Urgent and Emergency Care and Eating Disorders<br/><br/>* NHS England - East of England<br/> Mental Health Senior Programme Manager <br/> Mental Health Programme Manager<br/> Safeguarding Clinical Lead<br/><br/>* Suffolk and North East Essex Integrated Care Board (ICB) <br/> Transformation Programme Manager - Mental Health & Dementia<br/><br/>No conflicts of interest were identified.<br/><br/>The weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.<br/><br/>All submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.<br/><br/>NXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria<br/><br/>NXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-059933",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "East of England Crisis Text Support Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85100000",
            "description": "Health services"
        },
        "mainProcurementCategory": "services",
        "description": "The East of England NHS Collaborative Procurement Hub (\"EoECPH\"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the \"Authority\") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.<br/><br/>The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). <br/><br/>The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:<br/><br/>* NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)<br/>* NHS NORFOLK AND WAVENEY (NWPC)<br/>* NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)<br/>* NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)<br/>* NHS HERTFORDSHIRE AND WEST ESSEX (HWE)<br/>* NHS MID AND SOUTH ESSEX (MSE)",
        "value": {
            "amount": 2400000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "This notice is an intention to award a contract under the PSR competitive process.<br/><br/>The approximate lifetime value of the contract is PS2,108,800 over the maximum 3 year contract duration (2+1 term).<br/><br/>The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.<br/><br/>This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.<br/><br/>Description of Services<br/><br/>The East of England NHS Collaborative Procurement Hub (\"EoECPH\"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the \"Authority\") is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.<br/><br/>The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.",
                "value": {
                    "amount": 2400000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2026-02-23T00:00:00Z",
                    "endDate": "2028-03-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Optional extension period of 1 year at the discretion of the Authority."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Key Criteria",
                            "type": "quality",
                            "description": "75"
                        },
                        {
                            "type": "price",
                            "description": "25"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85323000",
                        "description": "Community health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKH"
                    }
                ],
                "deliveryLocation": {
                    "description": "East of England Region"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
        "communication": {
            "atypicalToolUrl": "https://health-family.force.com/s/Welcome"
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2025-10-13T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2028-03-30T23:59:59+01:00"
            }
        },
        "awardPeriod": {
            "startDate": "2025-09-12T13:00:00+01:00"
        },
        "bidOpening": {
            "date": "2025-09-12T13:00:00+01:00"
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-70212",
            "name": "NHS Cambridgeshire and Peterborough Integrated Care Board",
            "identifier": {
                "legalName": "NHS Cambridgeshire and Peterborough Integrated Care Board"
            },
            "address": {
                "streetAddress": "Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove",
                "locality": "Ely",
                "region": "UKH12",
                "postalCode": "CB7 4EA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Hanna Chipchase",
                "email": "hanna.chipchase@eoecph.nhs.uk",
                "url": "https://health-family.force.com/s/Welcome"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.cpics.org.uk/",
                "buyerProfile": "https://www.cpics.org.uk/",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-41630",
            "name": "NHS Litigation Authority",
            "identifier": {
                "legalName": "NHS Litigation Authority"
            },
            "address": {
                "streetAddress": "8th Floor, 10 South Colonnade, Canary Wharf",
                "locality": "London",
                "postalCode": "E14 4PU",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody",
                "mediationBody"
            ],
            "details": {
                "url": "https://www.resolution.nhs.uk/"
            }
        },
        {
            "id": "GB-FTS-172777",
            "name": "NXG Enterprises",
            "identifier": {
                "legalName": "NXG Enterprises"
            },
            "address": {
                "streetAddress": "86-90 Paul Street, London, EC2A 4NE",
                "locality": "London",
                "region": "UK",
                "postalCode": "EC2A 4NE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 3332100949"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-70212",
        "name": "NHS Cambridgeshire and Peterborough Integrated Care Board"
    },
    "language": "en",
    "awards": [
        {
            "id": "007257-2026-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-172777",
                    "name": "NXG Enterprises"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "007257-2026-1",
            "awardID": "007257-2026-1",
            "status": "active",
            "value": {
                "amount": 2108800,
                "currency": "GBP"
            },
            "dateSigned": "2026-01-23T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 3
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 3
            },
            {
                "id": "3",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 3
            }
        ]
    }
}