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East of England Crisis Text Support Service

NHS Cambridgeshire and Peterborough Integrated Care Board

This public procurement record has 3 releases in its history.

TenderUpdate

29 Sep 2026 at 15:02

Tender Notice
Award

27 Jan 2026 at 16:09

Award Notice
Tender

12 Sep 2025 at 11:22

Tender Notice
Summary of the contracting process

NHS Cambridgeshire and Peterborough Integrated Care Board, through the East of England NHS Collaborative Procurement Hub, procured a single-provider regional mental health crisis text support service. It provides urgent, confidential support by text, around the clock, for people of all ages experiencing a mental health crisis. The service is intended to offer timely crisis intervention and emotional support, and refer people to further care, while integrating with NHS services to help prevent gaps between services. It serves the East of England, for the benefit of the region’s integrated care organisations, including the Central East, Essex, and Norfolk and Suffolk integrated care boards. This is a new regional service, bringing existing crisis-text provision in Cambridgeshire and Peterborough into the regional contract.

The contract was formally awarded under the Provider Selection Regime’s competitive process to NXG Enterprises. The award date was 5 June 2026; the contract was signed on 23 January 2026. The contract runs from 5 June 2026 to 4 June 2028, with an optional one-year extension to 4 June 2029. Its approximate lifetime value is £2,108,800. There was one lot and one provider; three bids were received. Evaluation weighted quality at 75% and price at 25%. NXG Enterprises ranked first on both the key and commercial criteria. The decision-makers said its submission demonstrated a high standard across the sub-criteria and assurance that it could meet the technical and clinical requirements. The procurement used an open procedure under the Provider Selection Regime.

This award shows demand from East of England NHS organisations for a region-wide, single-provider crisis text service that operates 24 hours a day for people of all ages. A credible competitor for this requirement would need to demonstrate the capacity to provide continuous coverage across the region, deliver urgent and confidential mental health support by text, and offer timely intervention, emotional support and appropriate referrals. Strong evidence of clinical and technical delivery would matter: the selected supplier ranked first on quality as well as price, and its response was judged to provide assurance across the requirements. The service must also integrate effectively with NHS services and address gaps between existing pathways. The competition attracted three bids, including three from SMEs, showing that smaller suppliers participated in this procurement.

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Notice Information

Notice Title

East of England Crisis Text Support Service

Notice Description

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:* NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)* NHS NORFOLK AND WAVENEY (NWPC)* NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)* NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)* NHS HERTFORDSHIRE AND WEST ESSEX (HWE)* NHS MID AND SOUTH ESSEX (MSE)

Lot Information

Lot 1

This notice is an intention to award a contract under the PSR competitive process.

The approximate lifetime value of the contract is PS2,108,800 over the maximum 3 year contract duration (2+1 term).

The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.

This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.

Description of Services

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.

The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.

Renewal: Optional extension period of 1 year at the discretion of the Authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059933
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091968-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
£2,400,000 £1M-£10M
Lots Value
£2,400,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£2,108,800 £1M-£10M

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
13 Oct 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
23 Feb 2026 - 30 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Cambridgeshire and Peterborough Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ELY
Postcode
CB7 4EA
Postcode Area
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLH East (England)
Local Authority
East Cambridgeshire
Electoral Ward
Ely West
Westminster Constituency
Ely and East Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

NXG Enterprises

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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