Award

Kofax Maintenance & TM10 FileNet

INTELLECTUAL PROPERTY OFFICE

This public procurement record has 4 releases in its history.

Award

28 Jan 2026 at 13:58

Award

18 Dec 2025 at 14:11

Tender

29 Oct 2025 at 15:26

Planning

12 Sep 2025 at 12:47

Summary of the contracting process

The Intellectual Property Office (IPO) has successfully concluded the procurement process for the "Kofax Maintenance Support & TM10 FileNet" contract, with support and maintenance services awarded to Open Connections Solutions Ltd. This procurement, under the industry category of information technology software maintenance, is located in Newport, United Kingdom. The contract was awarded on 21st January 2026 and will be active from 1st February 2026 to 31st January 2029, signifying the completion stage of the procurement. The procurement was conducted through an open method, with the contract valued at £99,297.45 GBP for services provided below the threshold in an open competition format.

This tender offers significant opportunities for businesses specialising in IT software maintenance, particularly SMEs capable of providing licensing support for Kofax/TM10 systems. Of interest to technology service providers, this contract highlights a lucrative chance for SMEs that meet the specific service and maintenance criteria stated by IPO. The completed contract outlines target service levels and KPIs, adding value for competitive businesses ready to ensure over 95% service level agreement compliance, maintaining a high availability of system uptime. The maintenance contract, also applicable for social value contribution, illustrates the potential growth and expansion opportunities for experts in software maintenance, integration, and service reliability within the UK public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Kofax Maintenance & TM10 FileNet

Notice Description

Licencing support and maintenance for Kofax/TM10

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059978
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007625-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
£111,000 £100K-£500K
Lots Value
£111,000 £100K-£500K
Awards Value
£99,000 Under £100K
Contracts Value
£99,297 Under £100K

Notice Dates

Publication Date
28 Jan 20263 weeks ago
Submission Deadline
26 Nov 2025Expired
Future Notice Date
20 Oct 2025Expired
Award Date
18 Dec 20252 months ago
Contract Period
1 Feb 2026 - 31 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
INTELLECTUAL PROPERTY OFFICE
Contact Name
Louise Jenkins
Contact Email
louise.jenkins@ipo.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified

Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

OPEN CONNECTIONS SOLUTIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-059978-2026-01-28T13:58:01Z",
    "date": "2026-01-28T13:58:01Z",
    "ocid": "ocds-h6vhtk-059978",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "056203-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/056203-2025",
                "datePublished": "2025-09-12T13:47:39+01:00",
                "format": "text/html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-PPON-PTGR-5753-JZVM",
            "name": "Intellectual Property Office",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PTGR-5753-JZVM"
            },
            "address": {
                "streetAddress": "Concept House, Cardiff Road",
                "locality": "Newport",
                "postalCode": "NP10 8QQ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL21"
            },
            "contactPoint": {
                "name": "Louise Jenkins",
                "email": "louise.jenkins@ipo.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/intellectual-property-office",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-169635",
            "name": "Open Connections Solutions Ltd",
            "address": {
                "streetAddress": "16 High Holburn London",
                "locality": "LONDON",
                "postalCode": "WC1V 6BX",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "contactPoint": {
                "email": "becky.strawford@openc.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PTGR-5753-JZVM",
        "name": "Intellectual Property Office"
    },
    "tender": {
        "id": "C4031",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Kofax Maintenance & TM10 FileNet",
        "description": "Licencing support and maintenance for Kofax/TM10",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72267100",
                        "description": "Maintenance of information technology software"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 133200,
            "amount": 111000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Below threshold - open competition",
        "mainProcurementCategory": "services",
        "aboveThreshold": false,
        "submissionMethodDetails": "Via Atamis portal - https://atamis.co.uk/",
        "tenderPeriod": {
            "endDate": "2025-11-26T12:00:00Z"
        },
        "enquiryPeriod": {
            "endDate": "2025-11-26T12:00:00Z"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 133200,
                    "amount": 111000,
                    "currency": "GBP"
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-01T00:00:00Z",
                    "endDate": "2029-01-31T23:59:59Z",
                    "maxExtentDate": "2031-01-31T23:59:59Z"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2x 12 months"
                },
                "awardCriteria": {
                    "description": "Price 70% Quality 20% Social Value 10%"
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "description": "Suppliers within the UK who can provide support and maintenance services for Kofax Capture & TM10"
                        }
                    ]
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-10-20T23:59:59+01:00"
        },
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed"
        },
        "otherRequirements": {
            "reservedParticipationLocation": {
                "gazetteer": {
                    "scheme": "GB-ONS",
                    "identifiers": [
                        "K02000001"
                    ]
                }
            }
        },
        "documents": [
            {
                "id": "069471-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/069471-2025",
                "datePublished": "2025-10-29T15:26:47Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Provision of Kofax Maintenance & TM10 FileNet",
            "status": "active",
            "date": "2025-12-18T00:00:00Z",
            "value": {
                "amountGross": 118800,
                "amount": 99000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-FTS-169635",
                    "name": "Open Connections Solutions Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72267100",
                            "description": "Maintenance of information technology software"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-02-01T00:00:00Z",
                "endDate": "2029-01-31T23:59:59Z"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "084432-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/084432-2025",
                    "datePublished": "2025-12-18T14:11:19Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-01-12T23:59:59Z",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Kofax Maintenance Support & TM10 FileNet",
            "status": "active",
            "period": {
                "startDate": "2026-02-01T00:00:00Z",
                "endDate": "2029-01-31T23:59:59Z"
            },
            "value": {
                "amountGross": 119156.94,
                "amount": 99297.45,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-01-21T00:00:00Z",
            "documents": [
                {
                    "id": "A-11093",
                    "documentType": "contractSigned",
                    "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-11093",
                    "format": "application/pdf"
                },
                {
                    "id": "007625-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/007625-2026",
                    "datePublished": "2026-01-28T13:58:01Z",
                    "format": "text/html"
                }
            ],
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "Service Levels, Service Credits and KPI's",
                    "description": "Key Performance Indicators Target Service Level Agreement Compliance >95% Of incidents meet SLA System Availability 99.5% uptime Incident Resolution Effectiveness >90% Incidents resolved within SLA Preventative Maintenance 100% scheduled tasks completed User satisfaction 85% Integration Success >99% Kofax & File Net transactions Succeed"
                }
            ]
        }
    ]
}