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Professional Services for Oxfordshire County Council Contact Centre transition

Oxfordshire County Council

This public procurement record has 2 releases in its history.

Award

17 Sep 2025 at 11:45

UK7 - Contract Details Notice
Award

17 Sep 2025 at 10:32

UK5 - Transparency Notice
Summary of the contracting process

Oxfordshire County Council has secured a contract for professional services to transition its contact centre with new technology functionality, conducted under a direct and below-threshold procurement method. This procurement is in the services category, focusing on IT consulting and related support, and is located in the UK. The process has reached the awarding stage, with the contract beginning on 12th September 2025 and set to conclude on 11th March 2026. The contract has been awarded to Acceleraate Limited, a UK-based SME, with a focus on IT services, consulting, software development, and internet support.

This tender provides a significant opportunity for SMEs in the IT and professional services sector to expand their business through public contracts, especially those skilled in managing contact centre transitions and IT consulting. Such contracts not only offer financial growth but also enhance the supplier's portfolio and credibility within the public sector market. Businesses that can deliver innovative IT solutions and have expertise in professional services consulting are well-suited to exploit opportunities like this, aligning with government bodies' strategic needs.

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Notice Information

Notice Title

Professional Services for Oxfordshire County Council Contact Centre transition

Notice Description

The Council is seeking to secure expert technical resource to help drive the implementation of new functionality within its Zoom contact centre.to a defined plan.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059bff
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057261-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
£60,000 Under £100K

Notice Dates

Publication Date
17 Sep 202511 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Sep 202511 months ago
Contract Period
12 Sep 2025 - 11 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Oxfordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX1 1ND
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
Oxford
Electoral Ward
Osney & St Thomas
Westminster Constituency
Oxford West and Abingdon

Supplier Information

Number of Suppliers
1
Supplier Name

Acceleraate Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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