Notice Information
Notice Title
Provision of Lot 1: Victim Insights Platform and Lot 2 Public Perception Surveying
Notice Description
West Midlands Police invited Tenderers for two distinct lots aimed at enhancing our understanding of our services to victims and wider public confidence in policing. The first lot focuses on procuring a Victim Insights Platform, while the second lot involves undertaking comprehensive Public Perception Surveying
Lot Information
Lot 1: Victim Insights Platform
To procure a robust and user-friendly platform that captures, analyses, and reports on victim experiences and feedback. This platform will be instrumental in improving our services to victims and ensuring that victims' voices are heard and acted upon.
Renewal: The Contract Term shall be for a period of 2 years with the option to extend by a further period of up to 24 months
Lot 2: Public Perception SurveyingTo conduct regular and comprehensive surveys to gauge public perception of the police Authority, including trust, satisfaction, and areas of concern. This will help us align our strategies with community expectations and improve our public relations
Renewal: The Contract Term shall be for a period of 2 years with the option to extend by a further period of up to 24 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-059ce2
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000607-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
79311100 - Survey design services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £1,021,627 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Jan 20261 months ago
- Submission Deadline
- 14 Oct 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 23 Dec 20252 months ago
- Contract Period
- 30 Mar 2026 - 30 Mar 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- POLICE AND CRIME COMMISSIONER FOR WEST MIDLANDS
- Contact Name
- Katie Fletcher
- Contact Email
- procurement@westmidlands.police.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B4 6AT
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- Not specified
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/000607-2026
6th January 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/057613-2025
18th September 2025 - Tender notice on Find a Tender -
https://sell2.in-tend.co.uk/blpd/home
All Tenders must be submitted through In-tend e-tendering portal (https://sell2.in-tend.co.uk/blpd/home), for the avoidance of doubt, submissions made by any other method will not be accepted
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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