Tender

Alarm Monitoring Service

CLARION HOUSING GROUP

This public procurement record has 2 releases in its history.

Tender

19 Nov 2025 at 15:44

UK4 - Tender Notice
Planning

18 Sep 2025 at 10:39

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process for an Alarm Monitoring Service is currently in the tender stage, initiated by Clarion Housing Group, a UK sub-central government public authority based in London. The contract aims to establish a comprehensive call monitoring and handling service, certified by the TEC Service Association, with an eight-year contract period starting from 1st June 2026. This service encompasses communication via various emergency and communal systems, along with an out-of-hours repair handling service. The procurement follows an open, competitive flexible procedure, with associated deadlines including an enquiry period ending on 25th November 2025 and a tender submission deadline of 15th December 2025, targeting a total contract value of £4,320,000 (gross).

This procurement represents significant business growth opportunities, particularly for organisations capable of providing high-quality alarm-monitoring and related services in line with TEC standards. It is particularly suitable for small and medium-sized enterprises (SMEs) keen on engaging in long-term contracts with public sector clients. Businesses with expertise in fire alarm, door entry, and lift communication systems, and those offering innovative solutions to enhance service delivery, should find this tender an appealing opportunity to expand into or deepen their engagement with the public sector. Participation will require meeting mandatory pre-qualification standards to proceed through the procurement stages, and registered suppliers will be able to submit proposals electronically in English through the specified submission platform.

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Notice Information

Notice Title

Alarm Monitoring Service

Notice Description

The key objectives of this contract is to provide:- a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd. b) An ARC platform enabling the supplier's Operators to communicate with our residents via our analogue and digital TEC equipment. c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts). d) An out of hours repairs handling service. The Contract will be for a term of 8 years (the Term). The contract will have break clauses included

Planning Information

We would like to hold an online pre-market engagement session with the team on the 9th October 2025 time to be confirmed. We would like potential suppliers to register their interest and complete an NDA prior to attending. This will be done via the Atamis System therefore suppliers will need to register on Atamis. We would like suppliers to provide feedback on our draft specification and terms to shape our up-coming procurement. Please ensure you respond by the 2nd October 2025 @ 10:00

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059cf8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075348-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£3,600,000 £1M-£10M
Lots Value
£3,600,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20253 months ago
Submission Deadline
15 Dec 2025Expired
Future Notice Date
10 Nov 2025Expired
Award Date
Not specified
Contract Period
31 May 2026 - 31 May 2034 Over 5 years
Recurrence
2026-01-19

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CLARION HOUSING GROUP
Contact Name
Michelle Saunders
Contact Email
michelle.saunders@clarionhg.com
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
NW1 7QX
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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