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Alarm Monitoring Service

Clarion Housing Group

This public procurement record has 3 releases in its history.

Award

17 Jul 2026 at 11:04

UK6 - Contract Award Notice
Tender

19 Nov 2025 at 15:44

UK4 - Tender Notice
Planning

18 Sep 2025 at 11:39

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Clarion Housing Group procured an alarm monitoring service for its residents across the United Kingdom. The requirement covers a TEC Service Association Quality Standards Framework-certified call monitoring and handling service, with an alarm receiving centre platform for operators to communicate with residents through analogue and digital telecare equipment. The supplier must also respond appropriately to calls from communal systems, including fire alarms, door entry systems and lifts, and provide out-of-hours repairs handling. This is a specialist telecare and alarm-monitoring service, classified under CPV 79711000. The requirement is structured as a single service lot and is identified as suitable for small and medium-sized enterprises. The service supports housing residents and communal safety systems managed by Clarion Housing Group.

The procurement is complete and was awarded through an open competitive flexible procedure using a pre-qualification stage followed by an invitation to tender. Three bids reached the final stage, including no bids from SMEs. The evaluation required bidders to meet mandatory pre-qualification requirements, with economic and technical selection criteria set out in the PSQ. The estimated value was £3,600,000 excluding VAT, or £4,320,000 including VAT. Taking Care Personal Alarm Ltd was selected on 16 July 2026 for £3,269,832 excluding VAT, or £3,923,798 including VAT. The awarded contract period runs from 28 October 2026 to 27 October 2034. A standstill period ends on 29 July 2026, with signature scheduled by 5 August 2026. The award is pending completion of these formalities.

This award shows sustained demand from Clarion Housing Group for a large-scale, integrated telecare monitoring operation rather than standalone alarm installation. A credible competitor would need a TEC Service Association Quality Standards Framework-certified call-handling service, an alarm receiving centre platform capable of supporting analogue and digital equipment, and trained operators able to communicate effectively with residents. Relevant operational capability also includes handling calls from communal fire alarms, door entry systems and lifts, alongside an out-of-hours repairs service. Suppliers should be able to demonstrate economic and technical capacity through a pre-qualification process and meet mandatory requirements before tender evaluation. The absence of SME bidders at the final stage indicates that delivery at this scale may require substantial infrastructure, staffing and resilience, or a carefully structured partnership or subcontracting model.

How relevant is this notice?

Notice Information

Notice Title

Alarm Monitoring Service

Notice Description

The key objectives of this contract is to provide:- a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd. b) An ARC platform enabling the supplier's Operators to communicate with our residents via our analogue and digital TEC equipment. c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts). d) An out of hours repairs handling service. The Contract will be for a term of 8 years (the Term). The contract will have break clauses included

Planning Information

We would like to hold an online pre-market engagement session with the team on the 9th October 2025 time to be confirmed. We would like potential suppliers to register their interest and complete an NDA prior to attending. This will be done via the Atamis System therefore suppliers will need to register on Atamis. We would like suppliers to provide feedback on our draft specification and terms to shape our up-coming procurement. Please ensure you respond by the 2nd October 2025 @ 10:00

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059cf8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067622-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£3,600,000 £1M-£10M
Lots Value
£3,600,000 £1M-£10M
Awards Value
£3,269,832 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20261 months ago
Submission Deadline
15 Dec 2025Expired
Future Notice Date
10 Nov 2025Expired
Award Date
16 Jul 20261 months ago
Contract Period
28 Oct 2026 - 27 Oct 2034 Over 5 years
Recurrence
2026-01-19

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Clarion Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 7QX
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

Taking Care Personal Alarm Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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