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Static Guarding and Reception Security Services, CCTV Monitoring, ad hoc Event Security, Key Holding, Alarm Response, ad hoc Mobile Patrols

Surrey Heath Borough Council

This public procurement record has 4 releases in its history.

ContractTermination

04 Aug 2026 at 09:18

UK11 - Contract Termination Notice
Award

26 Feb 2026 at 11:05

UK7 - Contract Details Notice
Award

19 Jan 2026 at 10:05

UK6 - Contract Award Notice
Tender

19 Sep 2025 at 12:05

UK4 - Tender Notice
Summary of the contracting process

Surrey Heath Borough Council procured borough-wide security services for its public facilities and events. The requirement covered static guarding and reception security, CCTV monitoring, ad hoc event security, key holding, alarm response and ad hoc mobile patrols. It also included regular security patrols of two car parks in Camberley town centre, with patrol reporting, RFID tagging and a two-officer model. The procurement was for services, including security and alarm-monitoring services. Delivery was in the borough of Surrey Heath, with the car-park patrol element specifically located in Camberley. This is relevant to security providers able to combine manned guarding, monitoring, mobile response, access control support and event coverage under one council-wide service.

The procurement was an above-threshold open competitive flexible procedure and has been awarded, although the resulting contract was terminated. Two bids reached the final stage, both from SMEs. The award to Chase Services Group Ltd was made on 15 January 2026 for £595,000 excluding VAT (£714,000 including VAT). The contract was signed on 13 February 2026 and ran from 1 March 2026 until 28 February 2029, with an option to extend by up to two years, subject to a maximum end date of 28 February 2031. Price carried 40% of the evaluation and quality 60%. The contract ended on 29 July 2026 because key requirements were not delivered sufficiently during the first four months; the stated reason was breach of contract.

This procurement demonstrates council demand for a single supplier capable of delivering several connected security disciplines across public sites, car parks and events. A credible future competitor would need trained personnel and operational capacity for static guarding, reception duties, CCTV monitoring, key holding, alarm response, mobile patrols and short-notice event deployment. The car-park requirement also shows the importance of reliable scheduled patrols, accurate activity reporting, RFID tagging and delivery of the specified two-officer operating model. Suppliers should be able to evidence robust supervision, workforce planning, incident and patrol-recording controls, dependable response arrangements and quality assurance across multiple service lines. The failed delivery particularly highlights the commercial importance of meeting patrol frequencies, reporting obligations and agreed staffing models consistently.

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Notice Information

Notice Title

Static Guarding and Reception Security Services, CCTV Monitoring, ad hoc Event Security, Key Holding, Alarm Response, ad hoc Mobile Patrols

Notice Description

Static Guarding and Reception Security Services, CCTV Monitoring, ad hoc Event Security, Key Holding, Alarm Response, ad hoc Mobile Patrols in the borough of Surrey Heath.

Lot Information

Lot 1

Renewal: Initial term 3 yrs, option to extend for further period or periods of up to 2 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059e0f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073450-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK11 - Contract Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79710000 - Security services

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£575,000 £500K-£1M
Lots Value
£575,000 £500K-£1M
Awards Value
£595,000 £500K-£1M
Contracts Value
£595,000 £500K-£1M

Notice Dates

Publication Date
4 Aug 20263 weeks ago
Submission Deadline
15 Oct 2025Expired
Future Notice Date
Not specified
Award Date
15 Jan 20267 months ago
Contract Period
1 Mar 2026 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Terminated

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey Heath Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBERLEY
Postcode
GU15 3HD
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Surrey Heath
Electoral Ward
Town
Westminster Constituency
Surrey Heath

Supplier Information

Number of Suppliers
1
Supplier Name

Chase Services Group Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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