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Pensions software

Police And Crime Commissioner For Durham

This public procurement record has 2 releases in its history.

AwardUpdate

22 Oct 2026 at 16:05

Award Notice
Award

02 Oct 2025 at 13:36

Award Notice
Summary of the contracting process

The Police and Crime Commissioner for Durham bought pensions administration software for Police Pensions. The requirement is for software supporting the administration of police pension schemes, with the contract also allowing temporary access for a separate provider to carry out backlog processing of pension calculations. The software is classified as an IT software package. Delivery is associated with the North East of England. The procurement concerns a single requirement rather than separately described software lots, and the selected supplier is the incumbent provider. The purchase is relevant to pension software suppliers with systems capable of supporting police pension administration and the complex calculations arising from changes to pension rules.

The procurement is complete. Durham used a limited, single-tender award without a prior competition, citing the complexity of implementing the McCloud remedy, legislative obligations, incumbent expertise and the costs of changing systems. One bid was recorded, and price was the stated award criterion. Aquila Heywood was selected, with an award dated 31 March 2025. The main contract is valued at £463,015 and runs from 16 March 2025 to 15 March 2030. A later contract entry records a value of £478,753 and provides for third-party system access for six months to help clear a backlog of pension calculations; the amendment gives this as the reason. These are separately reported contract values, not a combined total.

This award demonstrates demand from Durham’s policing body for specialist software to administer police pensions, including the ability to handle complex pension calculations linked to legislative changes. A credible competitor would need a proven pensions administration platform, relevant experience supporting police pension schemes and the technical capacity to manage implementation and ongoing system use. The route to award shows the importance of established capability and confidence in continuity: the buyer cited the incumbent’s skills and experience, the cost of switching, and legislative obligations. Suppliers considering future competition for this buyer should be prepared to evidence how their systems can support the relevant rules and remedy calculations while maintaining reliable administration. The contract also indicates that third-party access to the system may be needed to support temporary backlog-processing work.

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Notice Information

Notice Title

Pensions software

Notice Description

Pensions software for administering Police Pensions Date Awarded 31/03/2025 Contract start date 16/03/2025 Contract end date 15/03/2030

Lot Information

Lot 1

Agreement is amended in order that the Licensee may grant a sublicence to XPS Administration Limited (the "Sub-Licensee") which the Customer has engaged to provide backlog processing services (the "Services") on a temporary basis.

Procurement Information

Due to the ongoing complexity of the implementation of the McCloud Remedy Legislation, it is the considered view of the Contracting Authority that there is no alternative option other than to continue to contract with the incumbent supplier at this time. It should be noted that the incumbent software supplier is not party to any accessible national framework. As a result, the Contracting Authority can only proceed on the basis of a Single Tender Action (STA) on the grounds of skill/experience, cost of change and legislative obligation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a6ce
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100138-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£941,768 £500K-£1M

Notice Dates

Publication Date
22 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Police And Crime Commissioner For Durham
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5TT
Postcode Area
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC1 Tees Valley and Durham
Local Authority
County Durham
Electoral Ward
Framwellgate & Newton Hall
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

Aquila Heywood

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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