Notice Information
Notice Title
Consumer focused smart metering journeys
Notice Description
CCW wishes to appoint a market research agency to provide qualitative and potentially quantitative research services to: Understand experiences of the household customer journey to smart metering for different household segments Understand what an ideal journey would look like for different segments Within the journey, consider the delivery of the smart metering process itself, including, but not limited to: information provision (what, when and how) and practical support for consumers such as help for low-income households water saving advice awareness of supply pipe responsibility and water company leakage policies. Explore awareness of the context in which universal metering schemes are currently happening, and identify what consumers see as legitimate reasons for rolling out smart metering programmes (e.g. water resources/environmental drought, cost of different ways of ensuring there is sufficient water for now and the long term) At high-level gauge consumer sentiment to the potential to use variable tariffs to help manage water use at peak times of day and in the summer. The research will mainly be with household water bill-payers in England and Wales, in areas which reflects a mix of water companies, and water resource contexts. For some research objectives it may be appropriate, where meaningful, to include future bill-payers
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05a90f
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/013346-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73110000 - Research services
79300000 - Market and economic research; polling and statistics
79310000 - Market research services
79315000 - Social research services
Notice Value(s)
- Tender Value
- £80,000 Under £100K
- Lots Value
- £80,000 Under £100K
- Awards Value
- £72,202 Under £100K
- Contracts Value
- £72,202 Under £100K
Notice Dates
- Publication Date
- 13 Feb 20261 weeks ago
- Submission Deadline
- 24 Oct 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 24 Nov 20253 months ago
- Contract Period
- 13 Feb 2026 - 30 Apr 2026 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CONSUMER COUNCIL FOR WATER
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B2 4BH
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- Not specified
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/013346-2026
13th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/013281-2026
13th February 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/062654-2025
6th October 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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