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Integrated Urgent Care Service

NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

AwardUpdate

09 Oct 2025 at 09:42

Award Notice
Summary of the contracting process

The NHS Suffolk and North East Essex Integrated Care Board (ICB) recently issued a contract modification notice for the "Integrated Urgent Care Service," classified under the health services sector (CPV 85100000). This modification pertains to a Provider Selection Regime under the Health Care Services (Provider Selection Regime) Regulations 2023, excluding the applicability of the Public Contracts Regulations 2015. The procurement involves services that include a Conveyance Avoidance Helpline and an Unscheduled Care Coordination Hub, aimed at improving patient care and reducing emergency department reliance. These services are set to continue until 31st October 2025. The contract was initially signed on 25th June 2018, with services delivered in the UKH14 and UKH34 regions in the United Kingdom.

This tender offers significant opportunities for businesses, particularly those specialising in healthcare services delivery and innovation in patient care processes. Large-scale healthcare providers like Practice Plus Group Urgent Care Ltd, who have already been active suppliers, can benefit from continuing and expanding services under this framework. As the modifications advocate permanent funding, businesses capable of providing reliable and effective medical services, specifically in the realm of emergency care facilitation and patient management, stand to gain from participating in similar procurement opportunities.

How relevant is this notice?

Notice Information

Notice Title

Integrated Urgent Care Service

Notice Description

Lot Information

Lot 1

Permanent funding for the following services for the duration of the contract (6 months to October 2025) Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED. Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ab3c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063553-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£90,589,775 £10M-£100M

Notice Dates

Publication Date
9 Oct 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Jun 20188 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2BX
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
TLH14 Suffolk CC, TLH34 Essex Haven Gateway
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

Practice Plus Group Urgent Care Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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