Planning

PUB24028 - Expression of Interest - Mental Wellbeing Support Helpline

TORBAY COUNCIL

This public procurement record has 1 release in its history.

Planning

13 Oct 2025 at 14:56

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Torbay Council is planning a procurement process to secure a supplier for the delivery of a Mental Wellbeing Support Helpline, to provide support to Torbay residents from 1st April 2026 to 31st March 2029. The process is currently in the planning stage with an Expression of Interest (EOI) notice, under the industry category of Health and Social Work services. This procurement exercise requires potential suppliers to provide person-centred, trauma-informed support, with the ability for transfer of functions and staff under TUPE if necessary. Interested parties must express their interest via ProContract and submit completed EOI forms through ProContract’s messaging facility or by email by 4:00pm on 27th October 2025. The procurement location is Torquay, within the region of UKK42.

This contract represents a significant opportunity for businesses engaged in health and social care services, particularly those with expertise in mental wellbeing support. Given the requirement for transferring existing services and staff, organisations with robust logistics and experience in service continuation or transition would be well-suited. The project will be open to SMEs and VCSEs, encouraging a range of business sizes to apply. The financial value attached to the contract, with a gross amount of £792,000, indicates a substantial opportunity for financial growth and the development of business capabilities.

How relevant is this notice?

Notice Information

Notice Title

PUB24028 - Expression of Interest - Mental Wellbeing Support Helpline

Notice Description

Torbay Council is exploring the market capability to contract with a supplier for delivery of a Mental Wellbeing Support Helpline. The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 01st April 2026 to 31st March 2029. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. Any organisation expressing an interest in this Expression of Interest (EOI) opportunity will be automatically taken to the next procurement stage, and therefore should have the organisational capacity and capability to undertake a full procurement exercise, if required. Please refer to the Expression of Interest document for further details of requirements. Providers are required to first, express their interest against the opportunity on ProContract, then fully complete section B Expression of Interest Response, and return the EOI document. Completed EOI forms must be returned as an attachment through the 'Messaging' facility on this ProContract e-tendering system, or by email, to: commercial.services@torbay.gov.uk by 4:00pm on Monday 27th October 2025.

Planning Information

PUB24028 - Expression of Interest - Mental Wellbeing Support Helpline: Torbay Council is exploring the market capability to contract with a supplier for delivery of a Mental Wellbeing Support Helpline. The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 01st April 2026 to 31st March 2029. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. Any organisation expressing an interest in this Expression of Interest (EOI) opportunity will be automatically taken to the next procurement stage, and therefore should have the organisational capacity and capability to undertake a full procurement exercise, if required. Please refer to the Expression of Interest document for further details of requirements. Providers are required to first, express their interest against the opportunity on ProContract, then fully complete section B Expression of Interest Response, and return the EOI document. Completed EOI forms must be returned as an attachment through the ‘Messaging’ facility on this ProContract e-tendering system, or by email, to: commercial.services@torbay.gov.uk by 4:00pm on Monday 27th October 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ae86
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/064888-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£660,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20251 months ago
Submission Deadline
Not specified
Future Notice Date
2 Dec 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Commercial Services
Contact Email
commmercial.services@torbay.gov.uk
Contact Phone
+4401803 201201

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK42 Torbay
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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