Tender

WCC Children & Families Service Digital Front Door Solution Market Testing

WARWICKSHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

TenderCancellation

22 Oct 2025 at 12:12

UK12 - Procurement Termination Notice
Planning

16 Oct 2025 at 12:58

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Warwickshire County Council is undertaking a procurement process titled "WCC Children & Families Service Digital Front Door Solution Market Testing." The focus is on the services industry, specifically communication software development services, aimed at implementing a modern digital solution with features like conversational AI and smart chatbots. This initiative is located in the UKG region and is currently in the planning stage. Key buyers include Warwickshire County Council, with planning details indicating a deadline for market testing returns by 11th November 2025. The procurement is categorised above the procurement threshold, aligning with public authority sub-central government standards under legal basis 2023/54.

This procurement presents lucrative opportunities for small and medium-sized enterprises (SMEs) specialising in innovative communication software solutions. The focus on a digital platform tailored to the needs of children and families implies that businesses with expertise in AI-driven technologies and user-friendly service interfaces could benefit significantly. The initiative supports long-term business growth with contract periods potentially extending to 2031, thereby fostering sustained collaboration and market presence for participating vendors. Businesses adept in creating intuitive, user-centric digital experiences are well-suited to contribute to this transformative project for Warwickshire County Council.

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Notice Information

Notice Title

WCC Children & Families Service Digital Front Door Solution Market Testing

Notice Description

Children and Families Service is exploring innovative approaches to deliver a modern, digital solution that acts as a digital front door, with intelligent features such as conversational AI, smart chatbots and intent recognition. This platform will enable families and partners to quickly and easily search for support, guiding them to the most appropriate services based on their needs.

Planning Information

Warwickshire County Council will be using its e-tendering system (WarwickshireCC) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for the portal is: https://in-tendhost.co.uk/warwickshirecc/aspx/Home Registration and use of our portal is free. When registering you will be re-directed to the In-Tend sell2midlands site. If you already registered and have issues logging in then you may need to re-set your password. You will need to select "Log in to portal" next to Warwickshire County Council. All correspondence or clarifications relating to this procurement must be via the portals' correspondence function. If you are having trouble registering with the portal please email us at: procurement@warwickshire.gov.uk Providers must register on In-Tend and log in to our portal to express an interest in this project and to be able to correspond with us about this procurement. The deadline for Market Testing Returns is 11th November 2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05cdf9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067466-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212510 - Communication software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
11 Nov 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Withdrawn
Lots Status
Withdrawn
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARWICKSHIRE COUNTY COUNCIL
Additional Buyers

MISSING

Contact Name
Not specified
Contact Email
procurement@warwickshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
WARWICK
Postcode
CV34 4SA
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Warwick
Electoral Ward
Warwick Saltisford
Westminster Constituency
Warwick and Leamington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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