Award

NHSWYICB - West Yorkshire 24/7 All Age Crisis Text Service

NHS WEST YORKSHIRE INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

Award

26 Jan 2026 at 14:29

Planning

17 Oct 2025 at 09:02

Summary of the contracting process

The NHS West Yorkshire Integrated Care Board (NHSWYICB) is preparing to award a contract for a 24/7 All Age Crisis Text Service aimed at providing mental health support across West Yorkshire. This procurement is governed by the Health Care Services (Provider Selection Regime) Regulations 2023 and does not come under the Public Contracts Regulations 2015. The contract, valued at £384,193, is set to commence on 1 April 2026 for a duration of two years. It will be awarded through the Most Suitable Provider Process, highlighting key criteria in quality and cost, with a decision facilitated by the NHS West Yorkshire ICB Director of Partner Relationship Management. The initial stage was an intention to award notice published on 26 January 2026, marking the start of the Standstill Period, during which representations must be made by 5 February 2026. The procurement method used is limited, without prior publication of a call for competition, and it identifies Mental Health Innovations as the key supplier.

This tender presents significant opportunities for businesses specializing in providing health service solutions, particularly those experienced in mental health crisis interventions. Companies that can offer technologically advanced text-based interaction platforms operated by qualified mental health professionals, capable of running 24/7 and ensuring confidentiality, would be well-positioned to compete in this space. The service aims to cater to all ages, offering immediate support, safety planning, and appropriate referrals, thus requiring providers that can demonstrate a robust infrastructure and a comprehensive understanding of mental health care requirements. This procurement opens avenues for growth and collaborations within the mental health support sector in the UK, particularly for small and medium-sized enterprises (SMEs) as indicated by the involvement of Mental Health Innovations. Businesses with proven capabilities in crisis intervention and an ability to deliver scalable, round-the-clock services will find this an attractive opportunity for expansion.

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Notice Title

NHSWYICB - West Yorkshire 24/7 All Age Crisis Text Service

Notice Description

An all age mental health crisis text service for the population of WYICB via the Most Suitable Provider Process

Lot Information

Lot 1

The Contract Authority; NHS West Yorkshire Integrated Care Board intends to award a contract under the Most Suitable Provider Process. The authority is publishing this notice in Find a Tender in accordance with the NHS Provider Selection Regime.

An all age mental health crisis text service for the population of WYICB via the Most Suitable Provider Process

Contract will commence on 1 April 2026 with a term of 2 Years. The Contract value will be PS384,193. Additional information: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 5 February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.'

Written representations should be sent to wyicb-kirk.procurement@nhs.net

Assessment based process including evaluations and moderation. No conflict of interest raised during the process

In line with the ICB's Scheme of Delegation the decision to approve the award was the NHS West Yorkshire ICB, Director of Partner Relationship Management and endorsed by the West Yorkshire Executive Management Team.

Procurement Information

PSR Most Suitable Provider Process

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ce81
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006719-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£439,200 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£384,193 £100K-£500K

Notice Dates

Publication Date
26 Jan 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
16 Oct 2025Expired
Award Date
26 Jan 20264 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS WEST YORKSHIRE INTEGRATED CARE BOARD
Contact Name
Benjamin Pursey
Contact Email
wyicb-kirk.procurement@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
WAKEFIELD
Postcode
WF1 1LT
Post Town
Wakefield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE4 West Yorkshire

Local Authority
Wakefield
Electoral Ward
Wakefield North
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

MENTAL HEALTH INNOVATIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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