Award

NHSWYICB - West Yorkshire 24/7 All Age Crisis Text Service

NHS WEST YORKSHIRE INTEGRATED CARE BOARD

This public procurement record has 3 releases in its history.

TenderUpdate

26 Feb 2026 at 13:13

Award

26 Jan 2026 at 14:29

Planning

17 Oct 2025 at 09:02

Summary of the contracting process

The NHS West Yorkshire Integrated Care Board is spearheading a contract for the West Yorkshire 24/7 All Age Crisis Text Service. This procurement, valued at £384,193 and classified under health services, is aimed at providing mental health support through a text service across West Yorkshire, United Kingdom. The process follows the Provider Selection Regime (PSR) regulations and has reached the contract award stage, as of 26 January 2026. Notably, the procurement bypasses the typical Public Contracts Regulations 2015 due to technical reasons, opting for a limited procedure without prior publication of a call for competition. The service is scheduled to commence on 1 April 2026 for a term of two years.

This tender is strategically aligned to create business growth opportunities, particularly for healthcare providers and organisations specialising in mental health services. Businesses adept in offering comprehensive crisis intervention and emotional support via text-based services, meeting criteria such as 24/7 service provision, confidentiality, and accessibility, stand well-suited to deliver this contract. This could be a significant opportunity for SMEs like Mental Health Innovations, which have a foundation in delivering specialised mental health support. Engaging in such high-impact services not only expands their market presence but also fulfills a vital community need, potentially fostering long-term partnerships within the healthcare sector in West Yorkshire.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

NHSWYICB - West Yorkshire 24/7 All Age Crisis Text Service

Notice Description

An all age mental health crisis text service for the population of WYICB via the Most Suitable Provider Process

Lot Information

Lot 1

The Contract Authority; NHS West Yorkshire Integrated Care Board intends to award a contract under the Most Suitable Provider Process. The authority is publishing this notice in Find a Tender in accordance with the NHS Provider Selection Regime.

An all age mental health crisis text service for the population of WYICB via the Most Suitable Provider Process

Contract will commence on 1 April 2026 with a term of 2 Years. The Contract value will be PS384,193. Additional information: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 5 February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.'

Written representations should be sent to wyicb-kirk.procurement@nhs.net

Assessment based process including evaluations and moderation. No conflict of interest raised during the process

In line with the ICB's Scheme of Delegation the decision to approve the award was the NHS West Yorkshire ICB, Director of Partner Relationship Management and endorsed by the West Yorkshire Executive Management Team.

Procurement Information

PSR Most Suitable Provider Process

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ce81
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017302-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£439,200 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£384,193 £100K-£500K

Notice Dates

Publication Date
26 Feb 20261 months ago
Submission Deadline
Not specified
Future Notice Date
16 Oct 2025Expired
Award Date
26 Jan 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS WEST YORKSHIRE INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF1 1LT
Post Town
Wakefield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE4 West Yorkshire

Local Authority
Wakefield
Electoral Ward
Wakefield North
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

MENTAL HEALTH INNOVATIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05ce81-2026-02-26T13:13:38Z",
    "date": "2026-02-26T13:13:38Z",
    "ocid": "ocds-h6vhtk-05ce81",
    "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 5 February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.'",
    "initiationType": "tender",
    "tender": {
        "id": "C402186",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "NHSWYICB - West Yorkshire 24/7 All Age Crisis Text Service",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85100000",
            "description": "Health services"
        },
        "mainProcurementCategory": "services",
        "description": "An all age mental health crisis text service for the population of WYICB via the Most Suitable Provider Process",
        "value": {
            "amount": 439200,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The Contract Authority; NHS West Yorkshire Integrated Care Board intends to award a contract under the Most Suitable Provider Process. The authority is publishing this notice in Find a Tender in accordance with the NHS Provider Selection Regime.<br/><br/>An all age mental health crisis text service for the population of WYICB via the Most Suitable Provider Process<br/><br/>Contract will commence on 1 April 2026 with a term of 2 Years. The Contract value will be PS384,193. Additional information: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 5 February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.'<br/><br/>Written representations should be sent to wyicb-kirk.procurement@nhs.net<br/><br/>Assessment based process including evaluations and moderation. No conflict of interest raised during the process<br/><br/>In line with the ICB's Scheme of Delegation the decision to approve the award was the NHS West Yorkshire ICB, Director of Partner Relationship Management and endorsed by the West Yorkshire Executive Management Team.",
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Most Suitable Provider Process with regard to Key Criteria and Basic Criteria",
                            "type": "quality",
                            "description": "100"
                        },
                        {
                            "name": "Most Suitable Provider Process with regard to Key Criteria and Basic Criteria",
                            "type": "cost",
                            "description": "100"
                        }
                    ]
                },
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKE4"
                    },
                    {
                        "region": "UKE4"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-10-17T00:00:00+01:00",
            "atypicalToolUrl": "https://health-family.force.com/s/Welcome"
        },
        "coveredBy": [
            "GPA"
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "procurementMethodRationaleClassifications": [
            {
                "id": "D_TECHNICAL",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons"
            }
        ],
        "procurementMethodRationale": "PSR Most Suitable Provider Process",
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "text": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 5 February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.'"
                        },
                        "newValue": {
                            "text": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using the Most Suitable Provider Process."
                        },
                        "where": {
                            "section": "VI.3.0.1"
                        }
                    }
                ]
            }
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-67022",
            "name": "NHS West Yorkshire Integrated Care Board",
            "identifier": {
                "legalName": "NHS West Yorkshire Integrated Care Board"
            },
            "address": {
                "streetAddress": "White Rose House, West Parade",
                "locality": "Wakefield",
                "region": "UKE4",
                "postalCode": "WF1 1LT",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Benjamin Pursey",
                "email": "wyicb-kirk.procurement@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.westyorkshire.icb.nhs.uk/",
                "buyerProfile": "https://www.westyorkshire.icb.nhs.uk/",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-172613",
            "name": "Mental Health Innovations",
            "identifier": {
                "legalName": "Mental Health Innovations"
            },
            "address": {
                "streetAddress": "2nd floor, The Phoenix Brewery, 13 Bramley Rd, Notting Hill",
                "locality": "London",
                "region": "UKI",
                "postalCode": "W10 6SZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2045384500"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.mentalhealthinnovations.org",
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-105754",
            "name": "WYICB PSR Review Panel",
            "identifier": {
                "legalName": "WYICB PSR Review Panel"
            },
            "address": {
                "streetAddress": "White Rose House, West Parade",
                "locality": "Wakefield",
                "postalCode": "WF1 1LT",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "https://www.westyorkshire.icb.nhs.uk/"
            }
        },
        {
            "id": "GB-FTS-123151",
            "name": "NHS England Independent Patient Choice and Procurement Panel",
            "identifier": {
                "legalName": "NHS England Independent Patient Choice and Procurement Panel"
            },
            "address": {
                "streetAddress": "London",
                "locality": "London",
                "postalCode": "SE1 8UG",
                "countryName": "United Kingdom"
            },
            "roles": [
                "mediationBody"
            ],
            "details": {
                "url": "https://www.england.nhs.uk/commissioning/how-commissioning-is-changing/nhs-provider-selection-regime/independent-patient-choice-and-procurement-panel/"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-67022",
        "name": "NHS West Yorkshire Integrated Care Board"
    },
    "language": "en",
    "awards": [
        {
            "id": "006719-2026-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-172613",
                    "name": "Mental Health Innovations"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "006719-2026-1",
            "awardID": "006719-2026-1",
            "status": "active",
            "value": {
                "amount": 384193,
                "currency": "GBP"
            },
            "dateSigned": "2026-01-26T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 1
            }
        ]
    }
}